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Web Training Area

VolunteerTalk

Overview

VolunteerTalk
Where ideas are shared and questions answered

Joan Cardellino, CAVS

The CAHHS Volunteer Services Department’s “VolunteerTalk” List Server was established as a communications tool among hospital volunteer representatives to disseminate information or inquiries on key volunteer and health care issues.

To ensure appropriate and professional use of the List Server, CAHHS asks users to follow these guidelines when sending and/or replying to messages.  Please click here to review the VolunteerTalk Guidelines of Use.

The CAHHS Volunteer Services Department’s “VolunteerTalk” List Server was established as a communications tool among hospital volunteer representatives to disseminate information or inquiries on key volunteer and health care issues.

To ensure appropriate and professional use of the List Server, CAHHS asks users to follow these guidelines when sending and/or replying to messages.  Please click here to review the VolunteerTalk Guidelines of Use.

General Information

Volunteer Cuddle Program in the OB

Joan Cardellino, CAVS

The CAHHS Volunteer Services Office received the following inquiry from Sarah Senestraro, Area Manager, Volunteer Services at St. Joseph Hospital in Eureka, and Redwood Memorial Hospital in Fortuna, California:

Submitted July 29, 2018:

We currently do not offer a cuddle program in our OB but want to explore the possibility of starting one. Can any of you with a successful program share your best practice findings and processes?

Thank you!

Sarah Senestraro
Area Manager, Volunteer Services
St. Joseph Hospital, Eureka/Redwood Memorial Hospital, Fortuna
(707) 672-6768
sarah.senestraro@stjoe.org

To respond, select “Add new comment” below.  

Be sure to conclude your comment by including your name, title and hospital.

General Information

VolunteerTalk: Volunteer Dues and Fees

Joan Cardellino, CAVS

On April 2, 2018, the CAHHS Volunteer Services Office received the following inquiry from Jeannie Lee, Service League President at Washington Hospital Healthcare System in Fremont, California:

Does your hospital volunteer league/guild/auxiliary/department charge membership dues/fees for any of the following volunteer categories?  If so, would you please share the dollar amounts?

  • Adult
  • Student
  • Inactive
  • Active
  • Associate
  • Lifetime
  • Membership application

Thank you!

To respond, click “Add new comment” below. Please include your name, title and hospital.

Jeannie Yee
Service League President
Washington Hospital Healthcare System
(510) 818-5069
jeannie_yee@whhs.com 

General Information

VolunteerTalk: Patient Visitation Program

Joan Cardellino, CAVS

On November 14, 2017, the CAHHS Volunteer Services Office received the following inquiry from Cathy Mayer, Coordinator, Volunteer Services at Saint Agnes Medical Center in Fresno, California:

I am hopeful to start a volunteer patient visitation program at my hospital. If anyone has a successful program and would be willing to share any information I would greatly appreciate it. Especially any scripting that you use that is successful.

General Information

VolunteerTalk: Staff/Volunteer Ratios

Joan Cardellino, CAVS

On September 18, 2017, the CAHHS Volunteer Services Office received the following inquiry from Kathleen J. McIntire, CAVS, Director of Volunteer Services at Kaiser Permanente Los Angeles Medical Center, in Los Angeles, California:

Acknowledging that each hospital scenario is different, I was hoping to obtain basic information to determine a staff/volunteer ratio.  Could you please tell me:

  1. ​​​How many staff do you currently have dedicated to volunteer management?
  2. How many volunteers do you/your staff oversee on average?

General Information

VolunteerTalk: Comfort Cart

Joan Cardellino, CAVS

On August 24, 2017, the CAHHS Volunteer Services Office received the following inquiry from Maria Strmsek, Director of Volunteer Services at Henry Mayo Newhall Hospital in Valencia, California:

We have been asked to provide an Afternoon Comfort Cart for our patients and their visitors.  The suggestion I’ve been provided is to have magazines, books and some sundry items which they receive in their admission kits at the time they arrive.  Our new CNO also wanted to have food snacks on the cart but I’ve learned that those are normally provided by Food Services since they have the patients’ dietary restrictions.  We already provide a magazine cart most days but this is a different request.

General Information

VolunteerTalk: Additional Staffing Justification Materials and Approaches

Joan Cardellino, CAVS

On June 29, 2017, the CAHHS Volunteer Services Office received the following inquiry from Karleen Ballmer, Volunteer Services Manager, Sutter Medical Center, Sacramento, California:

Would you please share with me the justification materials and strategies you use to request additional staffing resources for your department?

To respond, use our comment section below.

General Information

VolunteerTalk: Mental Health Policy

Joan Cardellino, CAVS

On June 19, 2017, the CAHHS Volunteer Services Office received the following inquiry from Donna Nam, CAVS, Director of Volunteer Services at Children’s Hospital of Orange County, Orange, California:

In preparation for our opening of a mental health unit, I need to write a policy. I would appreciate hearing from anyone with a policy.

General Information

VolunteerTalk: On-Boarding Volunteers

Joan Cardellino, CAVS

On April 26, 2017, the CAHHS Volunteer Services Office received the following inquiry from Sarah Renner, Area Manager, Volunteer Services at St. Joseph Health in Eureka and Redwood Memorial Hospital in Fortuna, California:

General Information

VolunteerTalk: Pet Therapy

Joan Cardellino, CAVS

On February 10, 2017, the CAHHS Volunteer Services Office received the following inquiry from Fran Waller, MS, Director of Community Engagement, Outreach, Pathmaker Internship & Volunteer Development at Palomar Health in Escondido, California:

I am reaching out to those who have a Pet Therapy Program. Can you please send me any written procedures and protocols that you have for your programs? 

Thank you, thank you, thank you!

To respond use the comment section below.

Fran Waller, MS
Director of Community Engagement, Outreach, Pathmaker Internship & Volunteer Development
Palomar Health, Escondido
frances.waller@palomarhealth.org

General Information

VolunteerTalk: Recruitment to Churches/Civic Groups

Joan Cardellino, CAVS

On January 25, 2017, the CAHHS Volunteer Services Office received the following inquiry from Sarah Renner, Area Manager, Volunteer Services at St. Joseph Health in Eureka and Redwood Memorial Hospital in Fortuna, California:

I am getting ready to start doing some recruitment and am trying to draft a letter to send to churches and civic groups. I was wondering if any of you would be so kind as to share any letters you have sent that might help give me some direction or inspiration as to where to start. 

Many thanks!

To respond use the comment section below.

Sarah Renner
Area Manager, Volunteer Services
St. Joseph Hospital, Eureka/Redwood Memorial Hospital, Fortuna
sarah.renner@stjoe.org

General Information

VolunteerTalk: Physicals for Volunteers

Joan Cardellino, CAVS

On January 6, 2017, the CAHHS Volunteer Services Office received the following inquiry from Sarah Renner, Area Manager, Volunteer Services at St. Joseph Health in Eureka and Redwood Memorial Hospital in Fortuna, California:

Employee health wants to implement a physical that volunteers would have to pass before being allowed to volunteer. I was wondering what best practices were concerning this. Please share any practices/paperwork/conditions employee health requires before clearing a volunteer. 

Thank you!

To respond use the comment section below.

Sarah Renner
Area Manager, Volunteer Services
St. Joseph Hospital, Eureka/Redwood Memorial Hospital, Fortuna
sarah.renner@stjoe.org

General Information

VolunteerTalk: Warm Towel Project

Joan Cardellino, CAVS

On November 11, 2016, the CAHHS Volunteer Services Office received the following inquiry from Sarah Renner, Area Manager, Volunteer Services at St. Joseph Health in Eureka and Redwood Memorial Hospital in Fortuna, California:

I am reaching out to see if anyone else in healthcare hands out warm towels to patients before meals much like they do on first class and some international flights?  It was an idea we thought we’d like to try implementing to increase patient satisfaction.  I am trying to garner any information I can to see how best to move forward.   

Any information you can share would be beneficial.  

Thank you!

To respond use the comment section below.

Sarah Renner
Area Manager, Volunteer Services
St. Joseph Hospital, Eureka/Redwood Memorial Hospital, Fortuna
sarah.renner@stjoe.org

General Information

VolunteerTalk: Student Volunteer Program

Joan Cardellino, CAVS

On October 21, 2016, the CAHHS Volunteer Services Office received the following inquiry from Char Fischer, Volunteer at Shasta Regional Medical Center in Redding, California:

We are building Shasta Regional Medical Center’s student volunteer program and are requesting examples of student volunteer position descriptions, manuals, and policies/procedures.  

Any information you can share would be beneficial.  

Thank you!

To respond use the comment section below.

Char Fischer
Volunteer
char.fischer65@gmail.com

General Information

VolunteerTalk: Hospital Volunteer Group Name

Joan Cardellino, CAVS

On October 14, 2016, the CAHHS Volunteer Services Office received the following inquiry from Linda Heider, Volunteer at El Camino Hospital in Mountain View, California:

Our hospital volunteer organization is exploring the idea of changing our name — ideally, to a really outstanding group name that will distinguish us from other volunteer groups at our hospital. We’re interested to know the names of other California hospital volunteer groups and hope you could share yours. Recommendations are greatly appreciated as well. 

Thank you!

To respond use the comment section below.

Linda Heider
Volunteer
linda_heider@elcaminohospital.org

General Information

VolunteerTalk: Hospital Wheelchairs

Joan Cardellino, CAVS

On October 21, 2016, the CAHHS Volunteer Services Office received the following inquiry from Bill Cunningham, Volunteer at Contra Costa Regional Medical Center in Martinez, California:

What are your procedures and/or best practices for cleaning wheelchairs after use?  Who has the responsibility to ensure that wheelchairs are cleaned following each use? 

Thank you!

To respond use the comment section below.

Bill Cunningham
Volunteer
bill.cunningham@hsd.cccounty.us
or
Rhonda Smith, MAEd, MPA
Volunteer Program Coordinator
rhonda.smith@hsd.cccounty.us

General Information

VolunteerTalk: Salmon Pinafore Uniforms Request

Joan Cardellino, CAVS

On September 7, 2016, the CAHHS Volunteer Services Office received the following inquiry from Stacy Miller, Director Volunteer/Customer Services at Huntingon Memorial Hospital in Pasadena, California:

A volunteer is seeking a medium-size salmon colored pinafore.  Does anyone have one I can buy or if anyone is discontinuing their salmon color uniforms, we will take them.   

Thanks!

To respond to Stacy use the comment section below.

Stacy Miller
Director Volunteer/Customer Services
Huntington Memorial Hospital
stacy.miller@huntingtonhospital.com

General Information

Volunteer Recruitment on Facebook

Joan Cardellino, CAVS

On July 28, 2016, the CAHHS Volunteer Services Office received the following inquiry from Linda Heider, Volunteer from El Camino Hospital in Mountain View, California:

We, the Auxiliary at El Camino Hospital, would like to know if any other hospital volunteer organizations are using Facebook advertising (including paid ads) for volunteer recruitment.  If so, could the person responsible provide information.

Thanks!

To respond to Linda:  

  1. Use the comment section below.
  2. Email attachments to volunteers@calhospital.org and linda_heider@elcaminohospital.org.

Linda Heider
Volunteer
El Camino Hospital
linda_heider@elcaminohospital.org

General Information

VolunteerTalk: Payroll Deduction

Joan Cardellino, CAVS

On May 11, 2016, the CAHHS Volunteer Services Office received the following inquiry from Donna Oliveira, Volunteer at George L. Mee Memorial Hospital in King City, California:

We are currently reviewing our hospital gift shop payroll deduction policies and would appreciate your feedback. 

  1. Does your hospital gift shop have guidelines and/or policy and procedures for payroll deductions? If yes, would you please share them with me?
  2. Are you aware of any local/state/federal regulations regarding the hospital gift shop and payroll deductions payments?  If yes, would you please share them with me?
  3. Do you obtain a repayment agreement for each outside vendor or do you maintain a singular permanent repayment agreement on file for each employee? Would you share a sample of your repayment agreement with me?
  4. Do you share your payroll deduction names/amounts/repayment date instructions with your payroll department electronically or manually? If electronically, how is that accomplished?

Any information is much appreciated.

Thanks!

To respond to Donna:  

  1. Use the comment section below.
  2. Email attachments to volunteers@calhospital.org and giftshop@meememorial.com.

Donna Oliveira
Volunteer
George L. Mee Memorial Hospital
(831) 385-7193
giftshop@meememorial.com


General Information

VolunteerTalk: Volunteer Interpreters

Joan Cardellino, CAVS

On April 6, 2016, the CAHHS Volunteer Services Office received the following inquiry from Liz Mirzaian, Director, Volunteer Resources at Glendale Adventist Medical Center, in Glendale, California:

Please use comment section below to reply to Liz’s inquiry.

Do any of you utilize volunteer interpreters in your hospitals, and if so, in which areas of your hospital?  Are these ad hoc interpreters or are they healthcare trained interpreters?  Who or which agency conducted the training and did your department/hospital cover the cost of the training, or was it the responsibility of each individual volunteer?

Any information is much appreciated.

Thanks!

Liz Mirzaian
Director, Volunteer Resources
Glendale Adventist Medical Center
818-409-8057
elizabeth.mirzaian@ah.org


General Information

VolunteerTalk: Volunteer Self-Evaluation

Joan Cardellino, CAVS

On March 28, 2016, the CAHHS Volunteer Services Office received the following inquiry from Marianne Cota, Director, Volunteer Services at PIH Health in Whittier, California:

Please use comment section below to reply to Marianne’s inquiry.

I’m updating our annual evaluation forms and changing them to a self-evaluation format for our non-patient care areas.  Does anyone have ideas for formatting and what your hospital(s) include on their self-evaluation for volunteers. ​

Any information is much appreciated.

Thanks!

Marianne Cota, CAVS
Director, Volunteer Services
PIH Health
(562) 698-0811 ext 12425
marianne.cota@pihhealth.org 
 


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