Volunteer event

2019 California Hospital Volunteer Leadership Conference
Volunteerism: Community Partnerships in a Complex World

February 11-13, 2019
Sacramento, CA

The California Association of Hospitals and Health Systems (CAHHS) Volunteer Services invites you to attend the 2019 California Hospital Volunteer Leadership Conference to be held February 11-13, 2019 at the Hyatt Regency Sacramento.

Revolutionary changes within medicine, technology, economics, consumerism and our communities have fueled transformation in our health care delivery systems. The conference theme – “Volunteerism: Community Partnerships in a Complex World” – focuses on innovative volunteer strategies to address that transformation.

Our intended audience is hospital volunteer leaders, paid staff who manage volunteer programs, community partners, and hospital inter-professional peers looking to expand their services through the use of volunteer programs.

Program 2/11

Click on the session title hyperlink to access presentation materials.  Not all session materials are available.

Monday, February 11, 2019

2 p.m. – 5 p.m. | Early-Bird Registration | Regency Foyer and Corridor
Sponsored by Masquerade Fundraising and Samaritan Technologies

2 p.m. – 4:30 p.m. | Exhibitor Event  | Regency Ballroom Corridor

3 p.m. – 4:15 p.m. | Optional Event 

California State Capitol Tour*

California Hospital Association Legislative Staff
Barbara Glaser, Senior Legislative Advocate
Alex Hawthorne, Legislative Advocate
Morrise Richardson, Legislative Coordinator

Join us for a behind the scenes tour of California’s State Capitol. Located in the heart of Sacramento, this historic building is host to some of the busiest legislative activity in the nation and embodies the best of California’s past and present. While you are here, take time to wander the forty acres of lawns, flower gardens and memorials to California history surrounding the building.

3:30 p.m. – 4:15 p.m. | Session |Regency Ballrooms E and F 

Conference Connections

Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center
Linda Van Fulpen, CAVS, Manager of Volunteer Services, Sharp Grossmont Hospital and Volunteer, Sharp Memorial Hospital
Vicki Veal, Volunteer, Mission Hospital Mission Viejo and 2018 Chair, CAHHS Committee on Volunteer Services
Avi Zaraya, MBA, Assistant Hospital Administrator Operations, Kaiser Permanente Woodland Hills Medical Center and 2018 Chair, CAHHS Directors’ Coordinating Council

Designed for both new and experienced hospital volunteer leaders, this informal session will teach attendees to better connect to the conference content and build relationships with fellow volunteer leaders. During the session, an overview of the CAHHS network will be provided, as well as resources that benefit volunteers and their organizations. Representatives from the CAHHS Volunteer Leadership Network will be available as conference ambassadors, assisting attendees with navigating the conference sessions and providing the knowledge and support attendees need to make the best of their conference experience. Attendees are encouraged to bring business cards to share.

4:30 p.m. – 6 p.m. | Opening Session | Regency Ballrooms A, B and C 
Sponsored by Sharp Memorial Hospital Auxiliary

The Power of OneSM — Changing the World One Person at a Time (presentation unavailable, copyright materials)

Allison Massari, Inspirational Speaker, Entrepreneur, Artist and Business Coach

Allison Massari knows that you have the power to transform lives. As the survivor of two life-threatening car accidents — one in which more than 50 percent of her body was severely burned — Massari has a deep understanding of what it takes to heal. With sensitivity and compassion born from her experience, Massari shines light on the immense value that volunteers and providers offer to those who are suffering. She explains, “The power of what you do goes far beyond the technical part of your job. You are healing the places medicine cannot touch … in fact, YOU are the medicine.” Massari’s life-changing message will invigorate participants to always find a way to be the healer in the room. 

6 p.m. – 7:30 p.m. | Welcome Reception and Exhibitor Event |
Regency Ballrooms E, F and Corridor
Sponsored by Grossmont Hospital Volunteer Auxiliary, Oroville Hospital, Sutter Health and VSys One

Program 2/12

Click on the session title hyperlink to access presentation materials.  Not all session materials are available.

Tuesday, February 12, 2019

8 a.m. – 9:30 a.m. | Concurrent Sessions

Expert and Peer-Led Roundtable Discussion Groups*
Golden State, Santa Barbara and Trinity

Two types of roundtable discussions are planned to help participants learn more about specific topics relevant to hospital volunteer leadership. If you seek deep knowledge on a topic, join the expert-led roundtables that feature a short presentation by a content expert followed by brief questions and answers. For a more informal experience, opt for the peer-led roundtables that will focus on engaging discussion between participants on a shared interest and encourage networking and idea-sharing. 

Everyone Ready Series: Educating Up—Gaining Executive Support for Volunteer Engagement (materials provided to session attendees only, not available online due to copyright laws)
Regency Ballroom F

Sue Carter Kahl, President, Sue Carter Kahl Consulting
Jill M. Sandman, Volunteer Services, Gift Shop and Spiritual Care Manager, Scripps Health

There are many important decisions and actions necessary to maximize the contributions of volunteers, many of which cannot be made or taken unilaterally by front line staff or even a designated volunteer program manager. This session helps you gain (or provide) the necessary executive support to engage volunteers most effectively.

9 a.m. – 3:30 p.m. | Exhibitor Event | Regency Ballroom Corridor 

9:45 a.m. – 10 a.m. | General Session | Regency Ballrooms A, B and C
Sponsored by Sharp HealthCare

Opening Comments 

Carmela Coyle, President and Chief Executive Officer, California Hospital Association

10 a.m. –11 a.m. | General Session | Regency Ballrooms A, B and C
Sponsored by Sharp HealthCare

Power of Volunteerism in Our Society and on Health Care

Dr. Jemilah Mahmood, Under Secretary General – Partnerships, International Federation of Red Cross and Red Crescent Societies

The United States is at a crossroads in health care delivery. As our hospitals grow into large regional, national and even international systems, volunteerism risks becoming extinct because of the business forces driving health care evolution. As a physician, Dr. Mahmood knows the critical impact and value that volunteers have on today’s hospitals. Hospitals working without volunteers is not an option, as volunteerism is a critical function of a democratic society. Listen to this visionary leader explain the power, purpose and vital need for volunteerism in our world today. Learn about current trends that may have an impact on the future of volunteerism. 

11:15 a.m. – 12:30 p.m. | General Session | Regency Ballrooms A, B and C 

The Future of Health and Medicine: Where Can Technology Take Us? (materials available to session attendees only via the information Dr. Kraft provided)

Daniel Kraft, MD, Physician-Scientist and Innovator

Dr. Kraft, a leading physician, scientist, inventor and innovator will examine the rapidly emerging, game-changing and convergent technology trends that will change the face of health care and the practice of medicine. Dr. Kraft offers a fast-paced look at the next few years of innovations in medicine, powered by new tools, tests and apps that bring diagnostic information right to the patient’s bedside.

Participants will take a deep dive into emergent fields transforming health care, including low-cost personal genomics, digitization of health records, crowdsourced data, molecular imaging, wearable devices and mobile health, synthetic biology, systems medicine, robotics, artificial intelligence, nanotechnology, 3D printing and regenerative medicine. Learn how these and other technologies can enable clinicians, empower patients, and result in better care and outcomes at lower cost.

2 p.m. – 3 p.m. | General Session | Regency Ballrooms A, B and C

Creating Healthy Communities Beyond Hospital Walls

Moderator: Kimi Tahara, System Capacity Development Manager, Alameda County Care Connect, Alameda County Health Care Services Agency
Charleszetta Brown, Reentry Health Conductor, Contra Costa Health Services
Mary Carl, Principal, West Coast, Health Leads
Fabiola Gutierrez, Program Manager, Contra Costa Regional Health Center
Luis Miguel Sanchez, Health Navigator, Contra Costa Health Services

Over the past four years, the health care sector has increasingly recognized the impact social determinants of health have on health outcomes. Many health systems, to varying degrees, have integrated screening and resource navigation strategies into clinical care. The next evolution of health care challenges us to look beyond the hospital walls to address barriers where health happens — in homes and communities. Session participants will better understand the future of health care, how volunteers contribute to the success of a community-centered model and how developing community partnerships can enhance volunteer efforts. 

3:30 p.m. – 5 p.m. | Concurrent Sessions

Developing Youth Volunteerism
Big Sur AB

Kay Andalis, CAVS, Supervisor, Volunteer Services, Sharp Grossmont Hospital
Erik Mindermann, Director, Patient Experience and Volunteer Services, Mills-Peninsula Health Services

Youth-oriented volunteer programs at two hospitals are fostering volunteerism and leveraging youth culture, social media and the desire to give back to their communities. Join us to learn how these innovative programs are attracting youthful populations to volunteerism. Sharp Grossmont’s youth volunteer program has been growing thanks to employee engagement with volunteers and the development of Junior Auxiliary leadership positions that prepares them to be part of the workforce. Mills-Peninsula Health Services will share the hospital’s success using collected data to refine and speed their youth volunteer onboarding process so volunteers can do what they do best, and more quickly. 

Views and Voices: Gift Industry Trends and Hospital Gift Shop Best Sellers
Carmel AB

Moderator: Lilly Stamets, SME, Principal, Premier Retail Consulting
Linda Armstrong, Gift Shop Lead Coordinator, MultiCare Health Systems
Katrina Maginn, Gift Shop Manager, Palomar Health

Join a panel of gift shop managers from small, medium and large gift shops for an insightful open forum to discuss the latest trends in the gift industry and hospital gift shops. Learn what is hot and what is not, and use the knowledge gained in this popular session to capture the interest and buying power of your customers.

Population Health Models in Practice — How to Make it Work for Your Community
Regency Ballroom D

Moderator: Kimi Tahara, System Capacity Development Manager, Alameda County Care Connect, Alameda County Health Care Services Agency
Charleszetta Brown, Reentry Health Conductor, Contra Costa Health Services
Mary Carl, Principal, West Coast, Health Leads
Fabiola Gutierrez, Program Manager, Contra Costa Regional Health Center
Luis Miguel Sanchez, Health Navigator, Contra Costa Health Services

Now that you have an understanding of population health concepts, this session will leverage and extend that knowledge to help you begin the process of improving your own community’s health. Session participants will leave with a better understanding of the next potential evolution of population health, how volunteers contribute to this model’s success and take away specific examples of programs and workflows that they can apply in their own organizations.

Understanding and Implementing New Homeless Discharge Planning
Regency Ballroom E

Peggy Broussard Wheeler, Vice President, Rural Health and Governance, California Hospital Association
Linda Van Fulpen, CAVS, Manager, Volunteer Services, Sharp Grossmont Hospital and Volunteer, Sharp Memorial Hospital

Effective Jan. 1, 2019, SB 1152 requires hospitals to meet numerous requirements before discharging a homeless patient. Standard discharge policies must now include a homeless patient discharge planning policy and process and include provisions to help the homeless patient return to the community. Hospitals must be prepared to offer food and clothing and be able to connect the homeless patient with available community resources, treatment, shelter and other supportive services. 

This session will introduce you to the intricacies of the new homeless discharge planning law and explain requirements for compliance. Hear how one Volunteer Services department supports their hospital’s efforts in providing clothing, shoes and other items required for discharge.  

Everyone Ready Series: Building the Foundation for Volunteer Involvement (materials provided to session attendees only, not available online due to copyright laws)
Regency Ballroom F

Sue Carter Kahl, President, Sue Carter Kahl Consulting
D’vorah Rose, MA, RN, BCC, CAVS, Volunteer Services Coordinator, California Pacific Medical Center – Pacific Campus

Is your volunteer program build on a solid foundation and capable of growth? This seminar introduces the potential scope of volunteer participation and explores the basic principles of volunteer management, including the policies and resources needed to be in place to support volunteer engagement. Review the 12 elements of successful volunteer management to build your foundation for volunteer management and prepare you for the learning opportunities Everyone Ready has to offer.

6 p.m. | Volunteer Resource Professionals Networking Event*$ | Capitol View Room, 15th Floor

Program 2/13

Click on the session title hyperlink to access presentation materials.  Not all session materials are available.

Wednesday, February 13, 2019

7 a.m. – 8:30 a.m. | Roundtable Discussion Groups* | Golden State, Santa Barbara and Trinity

Expert- and Peer-Led Roundtable Discussion Groups*

Two types of roundtable discussions are planned to help participants learn more about specific topics relevant to hospital volunteer leadership. If you seek deep knowledge on a topic, join the expert-led roundtables that feature a short presentation by a content expert followed by brief questions and answers. For a more informal experience, opt for the peer-led roundtables that will focus on engaging discussion between participants on a shared interest and encourage networking and idea-sharing. 

8:45 a.m. – 9:45 a.m. | General Session | Regency Ballrooms A, B & C

Current and Future Trends in Volunteerism

Dana Litwin, Transformational Coach, Strategic Advisor, Dana Litwin Consulting & President, Board of Directors, Association of Leaders in Volunteer Engagement (AL!VE)
Todd McMullin, Sociocratic Convener and Co-founder, Association of Leaders in Volunteer Engagement
Craig Young, Executive Director, Inspiring Service

This session envisions the future of coordinated giving, crowdfunding, micro-volunteering, continuous commutable engagements, distributive outcome measurement and quantum predictive problem prevention — and how you can start embracing the future today. The presenters will also discuss applying innovative concepts in day-to-day volunteer management and introduce you to a new e-collaboration tool that will help you take future-embracing steps after you get home. 

10 a.m. – 11:30 a.m. | Concurrent Sessions

Planning for the New Normal — Lessons from California Fire Seasons
Big Sur AB

Moderator: Mary Massey, Hospital Preparedness Coordinator, California Hospital Association
Patricia Dooley, CAVS, Director, Volunteer Services, Cottage Health
Steve Warner, Volunteer, Santa Barbara Cottage Hospital​

California has experienced unusually large and longer-lasting fires in recent years. This session will share the perspectives of an deputy incident commander as well as on-the-ground hospital volunteers. They will share their successes and challenges as they worked through some of the deadliest fires in California’s history. Mary Massey, deputy incident commander of the recent Camp Fire will provide an overview of the destructive fire that wiped out the community of Paradise and forced evacuations to nearby communities. Attendees will learn how the disaster teams managed the exodus and provided services, including health care, to those displaced from their homes. Next, attendees will hear the volunteer perspective from Santa Barbara Cottage Hospital, which responded to unusually high demands as a result of Southern California’s Thomas Fire. Volunteers worked both within and outside the hospital to support their communities in very unique ways. When disaster struck again — heavy rains caused a massive mudslide on Highway 101 that cut off access to critical services, including the hospital — volunteers stepped in to help hospital operations continue by connecting hospital staff with transportation and lodging, and even caring for their pets. Learn about these and other lessons from recent fire seasons. 

The Future is Here Today (session did not have a presentation)
Regency Ballroom D

Dana Litwin, Transformational Coach, Strategic Advisor, Dana Litwin Consulting & President, Board of Directors, Association of Leaders in Volunteer Engagement (AL!VE)
Todd McMullin, Sociocratic Convener and Co-founder, Association of Leaders in Volunteer Engagement
Craig Young, Executive Director, Inspiring Service

As a practical follow-up to the general session “Current and Future Trends in Volunteerism” the same presenters will work directly with you to discuss how your current operations could embrace new ways of thinking about, recruiting and managing volunteers, while still appealing to the “greatest generation.”

Managing Your Volunteer Workforce: Compliance, Human Resources and Legal Issues
Regency Ballroom E

Gail Blanchard-Saiger, JD, Vice President and Counsel, Labor & Employment, California Hospital Association
Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center

There are many compliance, legal and operational issues that arise in your volunteer workforce. This session will cover an array of issues, such as criteria to distinguish a volunteer from an employee, whether to conduct criminal background checks, what types of policies you should have, and whether your hospital is liable for volunteer privacy breaches, as well as issues arising from your student and intern workforce. While there are many gray areas, participants will receive practical advice to help prevent problems before they occur.

Everyone Ready Series: Reports with Clout–Demonstrating the Impact of Volunteer Involvement (materials provided to session attendees only, not available online due to copyright laws)
Regency Ballroom F

Sue Carter Kahl, President, Sue Carter Kahl Consulting
Teddy Griffin, Executive Director of Strategy, Adventist Health Sonora

Counting heads and hours is a limited way to measure the impact of volunteer service. Carefully crafted reports have the potential to do much more, highlighting volunteer and staff accomplishments and showing the difference volunteers make to the work of the organization. This session will demonstrate how to prepare and present the “value” of volunteering in ways that impress, educate and influence a wide range of stakeholders and build a foundation of data that supports the value of volunteers and attracts new recruits.

11:30 a.m. – Noon | Closing Comments | Regency Ballrooms A, B & C

Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center and 2019 Chair, CAHHS Directors’ Coordinating Council
Kay Kohen, Volunteer, Enloe Medical Center and 2019 Chair, CAHHS Committee on Volunteer Services
Vicki Veal, Volunteer, Mission Hospital Mission Viejo and 2018 Chair, CAHHS Committee on Volunteer Services
Avi Zaraya, MBA, Assistant Hospital Administrator Operations, Kaiser Permanente Woodland Hills Medical Center and 2018 Chair, CAHHS Directors’ Coordinating Council

*Requires pre-registration.

Speakers

General Sessions

Charleszetta Brown, Reentry Health Conductor, Contra Costa Health Services

Mary Carl, Principal, West Coast, Health Leads

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association

Fabiola Gutierrez, Program Manager, Contra Costa Regional Health Center

Daniel Kraft, MD, Physician-Scientist and Innovator

Dana Litwin, Transformational Coach, Strategic Advisor, Dana Litwin Consulting & President, Board of Directors, Association of Leaders in Volunteer Engagement (AL!VE)

Dr. Jemilah Mahmood, Under Secretary General – Partnerships, International Federation of Red Cross and Red Crescent Societies

Allison Massari, Inspirational Speaker, Entrepreneur, Artist and Business Coach

Todd McMullin, Sociocratic Convener and Co-founder, Association of Leaders in Volunteer Engagement

Luis Miguel Sanchez, Health Navigator, Contra Costa Health Services

Kimi Tahara, Operations and Integration Program Specialist, Alameda County Care Connect, Alameda County Health Care Services Agency

Craig Young, Executive Director, Inspiring Service

Concurrent Sessions

Kay Andalis, CAVS, Supervisor, Volunteer Services, Sharp Grossmont Hospital

Linda Armstrong, Gift Shop Lead Coordinator, MultiCare Health Systems

Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association

Peggy Broussard Wheeler, Vice President, Rural Health & Governance, California Hospital Association

Sue Carter Kahl, President, Sue Carter Kahl Consulting

Patricia Dooley, CAVS, Director, Volunteer Services, Cottage Health

Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center

Teddy Griffin, Executive Director of Strategy, Adventist Health Sonora

Kay Kohen, Volunteer, Enloe Medical Center

Katrina Maginn, Gift Shop Manager, Palomar Health

Mary Massey, Hospital Preparedness Coordinator, California Hospital Association

Erik Mindermann, Director, Patient Experience and Volunteer Services, Mills-Peninsula Health Services

D’vorah Rose, MA, RN, BCC, CAVS, Volunteer Services Coordinator, California Pacific Medical Center – Pacific Campus

Jill M. Sandman, Volunteer Services, Gift Shop & Spiritual Care Manager, Scripps Health

Lilly Stamets, Principal, Premier Retail Consulting

Linda Van Fulpen, CAVS, Manager of Volunteer Services, Sharp Grossmont Hospital & Volunteer, Sharp Memorial Hospital

Vicki Veal, Volunteer, Mission Hospital Mission Viejo and 2018 Co-Chair, CAHHS Committee on Volunteer Services

Steve Warner, Volunteer, Santa Barbara Cottage Hospital

Avi Zaraya, MBA, Assistant Hospital Administrator Operations, Kaiser Permanente Woodland Hills Medical Center and 2018 Co-Chair, CAHHS Committee on Volunteer Services

   

 

Sponsors

Thank you to our conference sponsors who help the CAHHS conference planning committee create a rich educational experience for our attendees.  

Platinum————————————————————————————-

 

Gold——————————————————————————————-

 

 

Silver—————————————————————————————–

 

 

Bronze—————————————————————————————

 

In-Kind—————————————————————————————

 

Supporters

A special thank you to the following supporters that generously donated their time and resources to make this event possible.

Exhibitors

American Red Cross, Gold Country Region
1565 Exposition Boulevard
Sacramento, CA 95815
(916) 993-7070
www.redcross.org
Email: sherilyn.bethoney@redcross.org
Representative: Sheriln Bethoney

California Hospital Association
Political Action Committee (CHPAC)
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7533
Fax: (916) 552-7692
www.calhospital.org/chpac
Email: chpac@calhospital.org
Representative: Andrea Daugherty

Coronet Jewelry/Main Street Earrings
7781 First Place
Oakwood Village, OH 44146
(440) 232-6700
Toll-free: (800) 837-8686
http://coronet-jewelry.com/
Email: berger.johnd@gmail.com
Representative: John Berger

Landway
2368 Lincoln Avenue
Hayward, CA 94545
(650) 483-4266
www.landway.com
Email: bryanb@landway.com
Representative: Bryan Bernaldo

Lori’s Gifts, Inc.
2125 Chenault Drive, Suite 100
Carrollton, TX 75006
(972) 759-5000 ext. 1023
Fax: (972) 361-0102
Toll-free: (888) 609-8857 ext. 1023
www.lorisgifts.com
Email: ggillette@lorisgifts.com
Representative: Gwynne Gillette

Masquerade Fundraising
PO Box 52252
Knoxville, TN 37950
Mobile: (916) 501-4122
Toll-free: (877) 415-3935 (41-JEWEL)
www.masqueradefundraising.com
Emails: sean.masquerade@gmail.com
Representatives: Sean Guilfoyle, Bill Tholke

Mended Hearts
National Resource Center
Merry Acres Executive Building
1500 Dawson Road
Albany, GA 31707
(214) 329-0747
Fax: (214) 295-9552
Toll-free: (888) 432-7899
www.mendedhearts.org
Emails: irishpjf@comcast.net
Representatives: Patrick Farrant, KaChue Yang

Mom365 Newborn Photography
3613 Mueller Road
St. Charles, MO 63301
(760) 805-5534 and (513) 252-3297
Toll-free: (800) 422-3686
www.mom365.com
Emails: cchristy@mom365.com, awhitesell@mom365.com
Representatives: Cindy Christy, Anna Whitesell

Positive Promotions
15 Gilpin Avenue
Hauppauge, NY 11788
Toll-free: (877) 258-1225
www.positivepromotions.com
Emails: jgadasi@positivepromotions.comfpass-block@positivepromotions.com
Representative: Jean Gadasi, Fran Pass-Block

Samaritan Technologies
265 E 100 South, Suite 290
Salt Lake City, UT 84111
(801) 328-3972 ext. 2
Toll-free: (888) 904-6060 ext. 2
https://samaritan.com
Email: sales@samaritan.com
Representative: Bruce Behmyer, Keith Leonard

Swinging on a Star
28241 Crown Valley, F150
Laguna Niguel, CA 92677
(949) 831-8312
Toll-free: (888) 567-5677
www.swingingonastar.com
Email: kimbrauer@swingingonastar.com
Representative: Kim Brauer

VSys One by Bespoke Software
5 Sand Creek Road, Suite 220
Albany, NY 12205
(518) 618-0746
Toll-free: (800) 517-9343
www.VSysOne.com
Email: sales@VSysOne.com
Representatives: Melissa Bergin, Bill Cornett

Advertisements

Thank you to our conference advertisers. To view a slide show of 2019 conference program advertisements, click here.

Meetups

Thank you to the following groups who utilized the Meetup space during the 2019 California Hospital Volunteer Leadership Conference. Space will be available during future events.  

  • Kaiser Permanente
  • Sharp HealthCare, San Diego/Imperial Counties Council of Hospital Volunteers (SDIC), San Diego Association of Directors of Volunteer Services (SDADVS)
  • Sutter Health

Photos

Click here to view a photo gallery of the conference activities.  

Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610
volunteers@calhospital.org

Committee Chairs

Roseanna Galindo-Kuhn, CAVS (2019)
Director, Volunteer Services, Enloe Medical Center

Linda Van Fulpen, CAVS (2016)
Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal (2016-18)
Volunteer, Mission Hospital Mission Viejo

Avi Zaraya, MBA (2017-18)
Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills

Staff

Melanie D. Shanley
Volunteer Services Coordinator

 

Commands