Volunteer event

2018 California Hospital Volunteer Leadership Conference
Our Connections, Our Impact, Our Stories

February 19-21, 2018
Hyatt Regency Newport Beach, CA
55th Annual Conference

It is 2018 and health care is showing no sign of slowing its evolution! While the volunteer sector continues to follow suit, there is great anticipation for how our connections, our impact and our stories will shape the future. But to do so, we must begin the conversation around how volunteers seamlessly weave themselves into every facet of the care experience and patient journey — starting when they step foot on our campus and no longer ending when they settle themselves back at home. Over the past several years, we have diligently worked together to better understand how to collect data, quantify our value and show the worth of our volunteers’ endless contributions. While there is still great merit in that work, we must remind ourselves that we are all “caregivers” in the truest and most human sense — and that alone has the ability to reshape how health care writes its story, both within the hospital and throughout its surrounding communities.

Over the course of two total days, more than 300 participants explored avenues to build upon and improve the vast resources volunteers currently bring to their hospital organizations. The number of California hospitals represented was 122.  The conference offered a total of 12.75 instructional hours including a variety of speakers (43), concurrent sessions (12), general sessions (5) and peer networking topics (13). Sponsors, conference photos, speakers and most session materials are listed below.

Program 2/19

Monday, February 19, 2018

Click on the session title hyperlink to access presentation materials.  Not all session materials are available.

9 – 11 a.m. | VSys One by Bespoke Software Meetup | The Wine Cellar

Noon – 2:30 p.m. | Pre-Conference Event | Garden Room II
Certified Administrator of Volunteer Services (CAVS) Examination
Proctor: Ursula Pawlowski, SPHR, SHRM-SCP, CAVS, Governance and Operations Manager, American Hospital Association

The Association for Healthcare Volunteer Resource Professionals (AHVRP) offers this credential that recognizes its members as proficient in their field. A pre-approved application is required to sit for the examination.

1 – 3 p.m. | Samaritan Technologies Meetup* | Garden Room I 

2 – 3 p.m. | Adventist Health Meetup* | The Wine Cellar

2 – 5 p.m. | Early-Bird Registration and Reception | Plaza Arbor 
Sponsored by DM Merchandising

2 – 5 p.m. | Exhibitor Event | Plaza Arbor

3 – 4 p.m. | Pre-Conference Session | Plaza Ballroom III
The Vital Link: An Introduction to California’s Hospital Volunteer Network
Moderator: Joan R. Cardellino, CAVS, Vice President, Volunteer Services, California Association of Hospitals and Health Systems (CAHHS)
Ursula Pawlowski, SPHR, SHRM-SCP, CAVS, Governance and Operations Manager, Association for Healthcare Volunteer Resources Professionals (AHVRP) of the American Hospital Association
Vicki Veal, Volunteer, Mission Hospital Mission Viejo and 2018 Co-Chair, CAHHS Committee on Volunteer Services
Avi Zaraya, MBA, Assistant Hospital Administrator Operations, Kaiser Permanente Woodland Hills Medical Center and 2018 Co-Chair, CAHHS Committee on Volunteer Services

The structure, mission and services of the CAHHS Hospital Volunteer Leadership Network continue to evolve to meet the challenges presented by transformation of the health care delivery system. This session will focus on new ways hospital volunteer leaders can foster connections, share news, meet potential partners, access knowledge networks, attend educational sessions and build relationships with other organizations through the CAHHS network.

4 – 5 p.m. | University of California Meetup* | The Wine Cellar

5 – 6:30 p.m. | Opening Session | Plaza Ballrooms I & II
Moderators: Vicki Veal, Volunteer, Mission Hospital Mission Viejo and 2018 Co-Chair, CAHHS Committee on Volunteer Services
Avi Zaraya, MBA, Assistant Hospital Administrator Operations, Kaiser Permanente Woodland Hills Medical Center and 2018 Co-Chair, CAHHS Committee on Volunteer Services

Behavioral and Mental Health Crisis: An Epidemic and an Opportunity (Presentation available soon)
Richard Afable, MD, MPH, 2018 Chair, California Hospital Association (CHA) and CAHHS Boards of Trustees, and Trustee, Providence Little Company of Mary Medical Center, Torrance

Significant studies of California’s behavioral health system have concluded that it is fragmented, unresponsive to consumer needs, does not always emphasize recovery and serves only a fraction of those in need. Attendees will learn more about opportunities to solve this crisis through several types of emergency and crisis services under development within California, in addition to the potential roles that volunteers play in the solutions.

Message from California Hospital Association President & Chief Executive Officer, Carmela Coyle

6:30 – 7:30 p.m. | Welcome Reception and Exhibitor Event | Plaza Arbor
Sponsored by Lori’s Gifts, Oroville Hospital and Sutter Health

7 – 8 p.m. | Kaiser Permanente Meetup* | Villa 

7 – 8 p.m. | Sutter Health Meetup* |The Wine Cellar

8 – 9 p.m. | Sharp HealthCare, San Diego Association of Directors of Volunteer Services and San Diego/Imperial Counties Council of Hospital Volunteers Meetup* | The Wine Cellar

 

Program 2/20

Tuesday, February 20, 2018

Click on the session title hyperlink to access presentation materials.  Not all session materials are available.

7:30 – 9 a.m. | Concurrent Sessions

Expert-Led Roundtable Discussion Groups| Pacific & Patio Rooms

Join an expert-led table discussion to learn more about a specific topic relevant to hospital volunteer leadership. The roundtable will consist of a short presentation by a content expert and may allow more time for engaged dialogue. Participants are encouraged to bring issues, questions or ideas to discuss with the expert as well as other table participants. Continental breakfast available to pre-registered attendees.

  • Accreditation, including The Joint Commission
  • Advanced directives
  • Behavioral and mental health
  • Community benefit programs
  • Fundraising
  • Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
  • Retail outsourcing

Everyone Ready Series: New Approaches to Volunteer Recruitment | Plaza Ballroom III
Stacy L. Mittelstaedt, Director, Volunteer Services, Pomona Valley Hospital Medical Center

Freshen your approach to recruiting volunteers by considering what you are asking volunteers to do, new places to look for volunteers, creative ways to present the opportunities you need to fill, and if you are using online registries and social media in the best ways.

9 – 9:30 a.m. | Refreshment Break | Plaza Arbor
Sponsored by Sharp Memorial Hospital Auxiliary

9:30 – 10:45 a.m. | General Session | Plaza Ballrooms I & II
Sponsored by Sharp HealthCare

How Volunteers Help Our Patients Heal — the Amazing Science of Caring
Robin Youngson, MD, Co-Founder, Hearts in Healthcare

When human caring is added to medical treatment there is dramatic improvement in outcomes, quicker recovery, better wound healing, less pain, fewer complications, reduced mortality and prolonged survival. Compassionate caring also reduces interventions and costs. When health professionals no longer have time to care, volunteers have an opportunity to become healers.

10:45 – Noon | General Session | Plaza Ballrooms I & II
Sponsored by Sharp HealthCare 

Finding Deep Meaning and Purpose in Our Work (On-site interactive presentation, no materials provided)
Robin Youngson, MD, and Meredith Youngson, Co-Founders, Hearts in Healthcare

In a health system beset with stress, overwork and burnout it is too easy to focus on our problems. In this workshop, we use appreciative inquiry to share inspiring stories of joyful connection, meaning and purpose. Learn how kindness is contagious and a few people can change the culture of a whole organization.

1:15 – 2:15 p.m. | General Session | Plaza Ballrooms I & II
Sponsored by Cedars-Sinai Medical Center

The Cedars-Sinai Patient Experience
Video

Alan Dubovsky, Chief Patient Experience Officer, Cedars-Sinai Health System
Barbara Leanse, CAVS, Executive Director, Volunteer Services, Cedars-Sinai Medical Center
Casey McGuire, Associate Director, Volunteer Services, Cedars-Sinai Medical Center

Cedars-Sinai Medical Center will share its recent patient experience journey, the result of a re-envisioned focus and strategy around experience improvement. Learn how Cedars-Sinai created a new Patient Experience Department, as well as a focused action plan, and helped garner system-wide support — including from Volunteer Services — in launching multiple new patient experience efforts.

2:15 – 2:30 p.m. | Break

2:30 – 3:45 p.m. | Concurrent Sessions (Choose one)

The Cedars-Sinai Patient Experience Toolkit Workshop | Pacific Room
Alan Dubovsky, Chief Patient Experience Officer, Cedars-Sinai Health System
Barbara Leanse, CAVS, Executive Director, Volunteer Services, Cedars-Sinai Medical Center
Casey McGuire, Associate Director, Volunteer Services, Cedars-Sinai Medical Center

Cedars-Sinai Medical Center will share its recent patient experience journey, the result of a re-envisioned focus and strategy around experience improvement. Learn how Cedars-Sinai created a new Patient Experience Department, as well as a focused action plan, and helped garner system-wide support — including from Volunteer Services — in launching multiple new patient experience efforts.

Using Technology to Move Your Volunteer Programs Forward | Patio Room
Breanne J. Bogle, Volunteer Services Manager, Central Valley Volunteer Services Department, Kaiser Permanente
Maryellen Brady, Director, Volunteer Services, Lucile Packard Children’s Hospital Stanford
Kathleen Grusenski, Business Systems Analyst, UCSF Medical Center
Michelle Morgan, CAVS, Manager Volunteer Services, Kaiser Permanente San Jose and Santa Clara Medical Centers
Wendy Reese, MA, CDP, Director, Volunteer & Guest Services, UCSF Health
Johanna Watt, Director Hospitality Services, Loma Linda University Health

A panel of self-made data base “techies” will share the journeys they took to create website portals for their hospital volunteer programs. A special feature of this session displays the power of peer networking. Loma Linda University Health led the way with its initial technology conversion then networked with peers Stanford Children’s Health and UCSF Medical Center to support them through their conversions. Kaiser Permanente Northern California peers worked together to link their 21 hospital volunteer programs into one volunteer website portal.

Everyone Ready Series: Demonstrating the Impact of Volunteer Involvement | Plaza Ballroom III
Sue Carter Kahl, President, Sue Carter Kahl Consulting
Melissa A. Heinlein, PhD, CAVS, VHA-CM, Chief, Voluntary Service, Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center

Counting heads and hours is a very limited way to measure the impact of volunteer service. Explore better options to assess and demonstrate the substantive difference volunteers make to the work of the organization. What is the real “value” of volunteering (way beyond financial return-on-investment)? Learn how to generate reports that impress, educate, and influence a wide range of stakeholders – and gain data that gives recognition to volunteers and attracts new recruits.

Emergency Preparedness | Garden Room I
Moderator: Mary Massey, Hospital Preparedness Coordinator, CHA
Gary Gilster, Volunteer Emergency Response Team (VERT) Coordinator and Volunteer, Mission Hospital Mission Viejo
Alicia C. Hoover, CAVS, Manager, Volunteer Services, Mission Hospital Mission Viejo
Kathleen McIntire, CAVS, Director Volunteer Services, Kaiser Permanente Los Angeles Medical Center
Scott O’Donnell, Manager Safety and Security, Mission Hospital Mission Viejo
Adam D. Richards, Emergency Preparedness Planner, Kaiser Permanente Los Angeles Medical Center

Volunteers serve in a broad range of roles in emergency preparedness, response and recovery efforts, from clinical care providers to cleanup crews. Attendees will learn how California’s hospital emergency plans incorporate various types of volunteers, including hospital volunteers. New hospital emergency operations and preparedness regulations incorporating hospital volunteers will be a special focus of this session.

The Gift Industry Trends and Best Sellers | Garden Room II
Moderator: Lilly Stamets, SME, Principal, Premier Retail Consulting
Cheryl Call, CAVS, AHVRP Retail Committee Chair, Director of Volunteers, Gift Shop, Chaplaincy and Language Services, Utah Valley Hospital/Intermountain Healthcare
Debbie Jackson, Gift Shop Manager, Washington Hospital Healthcare System (WHHS) and President WHHS Service League
Katrina Maginn, Supervisor Retail Services, Palomar Health
Donna Marineau, Coordinator of Gift Shop, Mission Hospital Mission Viejo
Yvonne Miles, Corporate Director of Merchandising, San Diego Zoo/Safari Park

Join a panel of gift shop managers from small, medium and large gift shops for an insightful open forum to discuss the latest trends both in the gift industry and in our hospital gift shops. Learn what is hot and what is not, and use the knowledge gained in this popular session to earn the respect of your customers.

3:45 – 4 p.m. | Refreshment Break | Plaza Arbor
Sponsored by Grossmont Hospital Volunteer Auxiliary

4:00 – 5 p.m. | Concurrent Sessions

Volunteers and the Law Update: Compliance, Human Resources and Exempt Legal Issues | Pacific Room
Moderator: Linda Van Fulpen, CAVS, Manager of Volunteer Services, Sharp Grossmont Hospital; Volunteer, Sharp Memorial Hospital and Member, CHA Workforce Committee
Gail Blanchard-Saiger, JD, Vice President and Counsel, Labor & Employment, CHA
Brian Yacker, CPA, JD, Managing Partner, YH Advisors

Many compliance, human resources and exempt issues arise in volunteer program operations, as well as from student and intern workforces. This session will cover an array of these issues, such as what distinguishes a volunteer from an employee, whether to conduct criminal background checks, what types of policies you should have and whether your hospital is liable for volunteer privacy breaches. An overview of tax, legal and accounting issues will be reviewed for hospitals or organizations that are exempt nonprofits. While there are many gray areas, participants will receive practical advice to prevent potential problems before they occur.

Mobilizing Volunteers to Address the Social Determinants of Health | Patio Room
Tammy Glenn, Executive Director, CAREGIVERS: Volunteers Assisting the Elderly
Josh Olson, Executive Director, Angel Flight West
Karen Pautz, Executive Director, Siskiyou First Five
Kimi Tahara, Operations and Integration Program Specialist, Alameda County Care Connect, Alameda County Health Care Services Agency
Robin Watson, Volunteer, Fairchild Medical Center

Since 2014, key educational components of this conference have focused on identifying ways to mobilize hospital volunteer resources to prevent hospital readmissions by addressing key societal issues, particularly transportation, food insecurity and homelessness. This session will examine some of the progress we have made in creating new hospital volunteer programs and community partnerships, as well as the Whole Person Care movement that will lead us into the next phase beyond “Transformation 2018.”

Everyone Ready Series: Bridging the Gap between Volunteers and Employees: Keys to Effective Partnership | Plaza Ballroom III
Sue Carter Kahl, President, Sue Carter Kahl Consulting
Melissa A. Heinlein, PhD, CAVS, VHA-CM, Chief, Voluntary Service, Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center

One universal issue in volunteer management is how to get employees and volunteers who work together on a daily basis to be more enthusiastic and supportive of each other. This seminar examines the root causes of possible tension, attitudes and assumptions that hinder teamwork, and effective practices to grow partnerships among everyone.

Building Organizational Capacity to Support Volunteer Operations | Garden Room I
Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center

Most volunteer leaders do not have enough time to implement all the good ideas and new practices learned at conference. Attendees at this session will learn systems and techniques to build organizational capacity, incorporate sound management systems and provide for strategic growth in volunteer services departments, especially through the utilization of interns.

Gift Shop “Self-Assessment” and How It Works | Garden Room II
Lilly Stamets, SME, Principal, Premier Retail Consulting

Have you ever wondered how to assess your hospital gift shop? Learn what a gift shop self-assessment is and how to use it. Apply the knowledge of getting started using the CAHHS Hospital Gift Shop Profile Questionnaire. Differentiate between what works and what does not work in creating an evaluation tool for your gift shop that you can share with your hospital leadership. This session promises not to disappoint whether you are a new or seasoned buyer or manager.

5 – 6 p.m. | Children’s Hospital Meetup* | The Wine Cellar 

6 p.m. | Volunteer Resource Professionals Networking Event*$ | The Garden

8 – 9 p.m. | Providence St. Joseph Hoag Health Meetup* | The Wine Cellar 

The views presented do not necessarily represent the views of the California Association of Hospitals and Health Systems (CAHHS).

Program 2/21

Wednesday, February 21, 2018

Click on the session title hyperlink to access presentation materials.  Not all session materials are available.

7:30 – 9 a.m. | Concurrent Sessions

Moderated Roundtable Discussion Groups* | Pacific & Patio Rooms

Join an informal discussion with peers around a shared area of interest to hospital volunteer leadership. The roundtable will be loosely facilitated to enable networking and idea sharing. Continental breakfast available to pre-registered attendees.

  • All volunteer programs
  • Parliamentary procedures
  • Recognition/retention
  • Small and rural communities
  • Youth/workforce development
  • Volunteer leadership/governance models

Everyone Ready Series: Interviewing, Screening and Placing Volunteers | Plaza Ballroom III
Stacy L. Mittelstaedt, Director of Volunteer Services, Pomona Valley Hospital Medical Center

Discover how an effective interviewing and screening process assures you maximize the potential of each volunteer applicant, minimizes agency risk, and is a key step to greater retention and volunteer program peace of mind.

9 – 9:30 a.m. | Refreshment Break | Plaza Arbor
Sponsored by Samaritan Technologies

9:30 – 11:30 a.m. | General Session | Plaza Ballrooms I & II
Sponsored by Kaiser Permanente

Storytelling in the Digital Age
Moderator:  Tracy Campbell, Vice President, Digital Advocacy, CHA
Yannis Angouras, Chief Operating Officer, Kaiser Permanente Los Angeles Medical Center
Julia C. Campbell, MPA, Digital Marketing Strategist, Founder of J Campbell Social Marketing

In this hands-on session, attendees will learn how to use emotional, heart-centered storytelling to recruit volunteers and build community, collect and craft compelling stories that will attract a younger generation and repurpose stories used on more traditional channels for digital media. Real-world examples from California hospital volunteer programs will be showcased.

Noon | Departure Refreshments | Plaza Arbor
Sponsored by Masquerade Fundraising

The views presented do not necessarily represent the views of the California Association of Hospitals and Health Systems (CAHHS).

Speakers

General Sessions

Richard Afable, MD, MPH, 2018 Chair of the California Hospital Association (CHA) and the California Association of Hospitals and Health Systems (CAHHS) Boards of Trustees, and, Trustee, Providence Little Company of Mary Medical Center, Torrance

Yannis Angouras, Chief Operating Officer, Kaiser Permanente Los Angeles Medical Center

Julia C. Campbell, MPA, Digital Marketing Strategist, Founder of J Campbell Social Marketing and Author, Storytelling in the Digital Age: A Guide for Nonprofits

Tracy Campbell, Vice President, Digital Advocacy, California Hospital Association

Alan Dubovsky, Chief Patient Experience Officer, Cedars-Sinai Health System

Barbara Leanse, CAVS, Executive Director, Volunteer Services, Cedars-Sinai Medical Center

Casey McGuire, Associate Director, Volunteer Services, Cedars-Sinai Medical Center

Meredith Youngson, Co-Founder, Hearts in Healthcare

Dr. Robin Youngson, Co-Founder, Hearts in Healthcare

Concurrent Sessions

Gail Blanchard-Saiger, Vice President & Counsel, Labor & Employment, California Hospital Association

Breanne J. Bogle, Volunteer Services Manager, Central Valley Volunteer Services Department, Kaiser Permanente

Maryellen Brady, Director, Volunteer Services, Lucile Packard Children’s Hospital Stanford

Cheryl Call, CAVS, AHVRP Retail Committee Chair, Director of Volunteers, Gift Shop, Chaplaincy and Language Services, Utah Valley Hospital/Intermountain Healthcare

Joan R. Cardellino, CAVS, Vice President, Volunteer Services, California Association of Hospitals and Health Systems (CAHHS)

Sue Carter Kahl, President, Sue Carter Kahl Consulting

Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center

Gary Gilster, Volunteer Emergency Response Team (VERT) Coordinator and Volunteer, Mission Hospital Mission Viejo

Tammy GlennExecutive Director, CAREGIVERS: Volunteers Assisting the Elderly

Kathleen Grusenski, Business Systems Analyst, Volunteer and Guest Services, UCSF Medical Center

Melissa A. Heinlein, PhD, CAVS, VHA-CM, Chief, Voluntary Service, Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center

Alicia C. Hoover, CAVS, Manager, Volunteer Services, Mission Hospital Mission Viejo

Debbie Jackson, Gift Shop Manager, Washington Hospital Healthcare System (WHHS) and President WHHS Service League

Katrina Maginn, Supervisor Retail Services, Palomar Health

Donna Marineau, Coordinator of Gift Shop, Auxiliary of Mission Hospital Mission Viejo

Mary Massey, Hospital Preparedness Coordinator, California Hospital Association

Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center

Yvonne Miles, Corporate Director of Merchandising, San Diego Zoo/Safari Park

Stacy L. Mittelstaedt, Director, Volunteer Services, Pomona Valley Hospital Medical Center

Michelle E. Morgan, CAVS, Manager, Volunteer Services, Kaiser Permanente San Jose Medical Center & Kaiser Permanente Santa Clara Medical Center

Scott O’Donnell, Manager Safety and Security, Mission Hospital Mission Viejo

Josh Olson, Executive Director, Angel Flight West

Karen Pautz, Executive Director, Siskiyou First Five

Ursula Pawlowski, SPHR, SHRM-SCP, CAVS, Governance and Operations Manager, American Hospital Association

Wendy Reese, Director, Volunteer & Guest Services Programs, UCSF Medical Center

Adam Richards, Emergency Preparedness Planner, Kaiser Permanente Los Angeles Medical Center

Lilly Stamets, Principal, Premier Retail Consulting

Kimi Tahara, Operations and Integration Program Specialist, Alameda County Care Connect, Alameda County Health Care Services Agency

Linda Van Fulpen, CAVS, Manager of Volunteer Services, Sharp Grossmont Hospital & Volunteer, Sharp Memorial Hospital

Vicki Veal, Volunteer, Mission Hospital Mission Viejo and 2018 Co-Chair, CAHHS Committee on Volunteer Services

Robin Watson, Volunteer, Fairchild Medical Center

Johanna Watt, Director, Hospitality Services, Loma Linda University Health

Brian Yacker, CPA, JD, Managing Partner, YH Advisors

Avi Zaraya, MBA, Assistant Hospital Administrator Operations, Kaiser Permanente Woodland Hills Medical Center and 2018 Co-Chair, CAHHS Committee on Volunteer Services

 

Sponsors

Thank you to our conference sponsors who help the CAHHS conference planning committee create a rich educational experience for our attendees. 

Platinum Sponsor————————————————————————

 
 

 

Gold Sponsor——————————————————————————

   
   
   

 

Silver Sponsor—————————————————————————-

   
   
   
   
   

Bronze Sponsor————————————————————————–

 

In-Kind Sponsor————————————————————————–

   
   

 

Supporters

A special thank you to the following supporters that generously donated their time and resources to make this event possible.  

Exhibitors

 

Angel Flight West
3161 Donald Douglas Loop South
Santa Monica, CA  90405
(310) 390-2958
Fax:  (310) 397-9636
Toll-free:  (888) 426-2643 
www.angelflightwest.org
Email:  ivanm@angelflightwest.org
Representative:  Ivan Martinez

 

California Hospital Association Political Action Committee (CHPAC)
1215 K Street, Suite 800
Sacramento, CA  95814
(916) 552-7533
Fax:  (916) 552-7692
www.calhospital.org/chpac
Email:  chpac@calhospital.org
Representative:  Jennifer Lopez

 

DM Merchandising
832 N Church Ct
Elmhurst, IL  60126
Fax:  (630) 833-1230
Toll-free:  (800) 548-6784 
www.247dm.com
Email:  tconnolly@dmmerch.com
Representative:  Theresa Connolly

 

First 5 Siskiyou Children and Families Commission
310 N Mount Shasta Boulevard, Suite 5 
Mt Shasta, CA  96067
(530) 261-1297
http://first5siskiyou.org
Email:  karenpautz@first5siskiyou.org
Representative:  Karen Pautz 

 

HALO Branded Solutions
555 University Avenue, #282
Sacramento, CA  95825
(916) 550-5005 
www.halo.com
Email:  mtulsky@appromo.net
Representative:  Matt Tulsky

 

Kilbourne & Kilbourne
83 Princeton Ave.
Hopewell, NJ  08525
Fax:  (877) 967-7007
Toll-free:  (800) 967-0800 
www.kk-awards.com
Email:  tomk@kk-awards.com
Representative:  Tom Kilbourne

 

Lionne Designs
3550 Pond View Drive, Suite 1
North Liberty, IA  52317 
(319) 887-3302
www.lionnedesigns.com
Email:  support@lionnedesigns.com
Representative:  Mary Beth Guillaume

 

Lori’s Gifts
2125 Chenault Drive, Suite 100
Carrollton, TX  75006
(972) 759-5000 ext. 1023
Fax:  (972) 759-5005
Toll-free:  (888) 609-8857
www.lorisgifts.com
Email:  ggillette@lorisgifts.com
Representative:  Gwynne Gillette

 

Masquerade Fundraising
PO Box 52252
Knoxville, TN  37950
Toll-free:  (877) 415-3935 (41-JEWEL)
www.masqueradefundraising.com
Emails:  1cchorne@comcast.net, w2yachts@yahoo.com
Representatives:  Carlos Horne, David Werner

 

Mended Hearts
8150 N. Central Expressway, M2248
Dallas, TX  75206
(214) 329-0747
Fax:  (214) 295-9552
Toll-free:  (888) 432-7899
www.mendedhearts.org
Emails:  scemanriquez@gmail.com, rmanriquez2@gmail.com
Representatives:  Angela Manriquez, Ronald Manriquez

 

Mom365 Newborn Photography
3613 Mueller Road 
St. Charles, MO  63301
(626) 646-7651 & (513) 252-3297
Toll-free:  (800) 422-3686
www.mom365.com
Emails: cpinto@mom365.com, awhitesell@mom365.com
Representatives: Christy Pinto, Anna Whitesell

 

Positive Promotions
15 Gilpin Avenue
Hauppauge, NY  11788
Toll-free:  (877) 258-1225
www.positivepromotions.com
Emails: jgadasi@positivepromotions.com, fpass-lock@positivepromotions.com
Representatives: Jean Gadasi, Fran Pass-Block

 

Samaritan Technologies
265 E 100 South, Suite 290
Salt Lake City, UT  84111
(801) 328-3972 ext. 2
Toll-free:  (888) 904-6060 ext. 2
https://samaritan.com
Email:  sales@samaritan.com
Representatives:  Keith Leonard, Cate Murphy

 

VSys One by Bespoke Software
5 Sand Creek Road, Suite 220
Albany, NY  12205
(518) 618-0746
Fax:  (888) 263-4348
Toll-free:  (800) 517-9343 
www.VSysOne.com
Email:  jkz@vsysone.com
Representative:  Jacquie Karr-Zlotnicki

 

Advertisers

Thank you to our conference advertisers. To view a slide show of 2018 conference program advertisements, click here.

Resources

Transformation 2018

 

Ventura County Senior Care Continuum

 

Volunteer Work and the Law Fact Sheet

Meetups

Thank you to the following groups who utilized the Meetup space during the 2018 California Hospital Volunteer Leadership Conference. Space will be available during future events.  

  • Adventist Health
  • Children’s Hospital
  • Kaiser Permanente
  • Providence St. Joseph Hoag Health
  • Samaritan Technologies
  • Sharp HealthCare, San Diego/Imperial Counties Council of Hospital Volunteers (SDIC), San Diego Association of Directors of Volunteer Services (SDADVS)
  • Sutter Health
  • University of California
  • VSys One by Bespoke

 

Evaluation

Your feedback on the 2018 California Hospital Volunteer Leadership Conference is very valuable to our planning committee. Please take this opportunity to let us know how the conference met your training, networking and professional development needs by completing our short questionnaire. By sharing your opinions about what worked well and what we might do differently next year, you will help us continue to offer the best possible conference for hospital volunteer leaders. The questionnaire is available only until March 31 — access it here. Input your email address used at time of registration to continue.   

Upon completion you will receive an automated email with a link to obtain your Certificate of Attendance. 

Thank you for your continued support.

Joan R. Cardellino, CAVS
Vice President, Volunteer Services
California Association of Hospitals and Health Systems

Photos

Attendees

General Sessions

Concurrent Sessions

Exhibits

Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610
volunteers@calhospital.org

 

Joan R. Cardellino, CAVS,
Vice President, Volunteer Services

Melanie D. Shanley
Volunteer Services Coordinator

 

Commands