Publication

Volunteer Program Administration Manual

This manual shows how to create, lead, administer and manage a successful volunteer program. It discusses assessment, expectations, partnerships, planning, directing, collaborating, recruitment, orientation, placement, evaluation, recognition, tech tools, software, Internet sites, web design, PowerPoint presentations, legal issues, quality assurance, accreditation, benchmarking, customer service and performance improvement this manual is complete.

The 256-page manual contains in print and on CD sample job descriptions, interview guidelines, evaluation forms, service descriptions, training checklists, scheduling samples, orientation slides, exit interviewing procedures, applications and agreement forms, volunteer web page suggestions, post orientation safety test, standards of service sample, competency assessment form, customer service guidelines, performance improvement rules and responsibilities, and monthly and annual report samples. Accompanying CD allows one to personalize a multitude of forms, agreements, checklists and records that will assist any volunteer unit in administering a streamlined, professionally run volunteer organization.

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