Thrift Shop Procedure Book

Two years in the making, this book was written by Stephen Larson, a thrift shop manager extraordinaire, and edited by consultants and CAHHS staff.

This publication provides a step-by-step journey through all the policies, procedures, legalities, logistics, check lists, forms, laws and much more to operate a successful nonprofit thrift/resale shop. From mission statement to policies and procedures, job descriptions, operational programs, donations, merchandising, budgeting, financial management, staffing, theft control, customer service, volunteer management and more— this book has it all.