Victoria Heidelman, CAVS
Senior Services Volunteer Coordinator, City of Irvine, Irvine, California

Victoria has been in the field of volunteer management for over thirty years. She began her own volunteer journey with federal inmates at Lompoc Federal Penitentiary in the early 70s.  After graduating from the University of California, Santa Barbara she started working in a county juvenile hall facility, county home for abused and abandoned children, group homes, and a private school for troubled youth until she happily stumbled upon the world of volunteer management. 

Her focus in her health system during her 24 year career there, included reducing the volunteer turnover rate by designing high impact services such as Meal Mates, increasing the number of leadership volunteers, & supporting the hospital in improving patient experience.  Victoria considers herself fortunate to have had an extraordinary group of leadership volunteers with whom she and her team of staff could strategize on improvements to their volunteer program which consisted of 900 volunteers.

Victoria is a former President of the Southern California Association of Directors of Volunteer Services, past chair of the California Association of Hospitals and Health Systems’ Directors Coordinating Council and state conference, and co-chair of the 2008 American Hospital Association/ Association of Healthcare Volunteer Resource Professionals Conference.  She currently serves as one of three national trainers for the AHVRP Principles of Volunteer Management Course.  

In 1997 Victoria was the recipient of her Southern California DVS Association’s Professional Achievement Award for National Education; this was in recognition for the Joint Commission Education series she co-presented nationally through the California Hospital Association in the mid-90’s.  Victoria holds CAVS (Certified Administrator of Volunteer Services) designation through the American Hospital Association.