Melvin A. Carrillo, RN, BSN, NEA-BC

Known for his transformational leadership and passion to take organizations to the next level.  As Care Experience Leader for Kaiser Permanente Los Angeles Medical Center (LAMC), Mr. Carrillo is responsible for the design and oversight of patient experience programs throughout the medical center.

Under Mr. Carrillo’s leadership, LAMC was awarded the “2013 Gold Innovation Award” by AVATAR Solutions for their transformational patient experience strategies and overall sustained improvement in HCAHPS performance. 

Prior leadership posts include: Service Line Nurse Manager for the Gastroenterology program, which ranked top 10 in US News and World Report for 3 consecutive years during his tenure at Cedars-Sinai Medical Center in Los Angeles, CA; Consultant for the Institute for Healthcare Improvement (IHI) and the Robert Wood Johnson Foundation’s national initiative, Transforming Care at the Bedside (TCAB) and Nurse Manager for Orthopedics and the Bariatric program, which achieved Level 1A Certification from the American College of Surgeons Bariatric Surgery Center, a distinction given to the top 5% of all Bariatric programs, at Hackensack University Medical Center in Hackensack, NJ.

Mr. Carrillo is currently serving a 2-year term as President for the Philippine Nurses Association of Southern California, Inc. and sits on the national Executive Board for the Philippine Nurses Association of America, Inc.    He is the former President for the Philippine Nurses Association of New Jersey, Bergen County Subchapter; Founder and Former President for the Filipino American Student Association and the Founding Assistant Chief for Emergency Medical Services at the Ramapo College of New Jersey.

Mr. Carrillo received his Bachelor of Science in Nursing from the University of Medicine and Dentistry of New Jersey and the Ramapo College of New Jersey and will be completing his Master of Business Administration in mid-February from the University of Phoenix.  He maintains his Nurse Executive certification with the American Nurses Credentialing Center.