Cindy S. Murphy
Vice President, Lab Operations for Sharp HealthCare/aLabs, San Diego, California

Vice President, Lab Operations for Sharp HealthCare/aLabs Cindy Murphy is the Vice President of Lab Operations for the Sharp HealthCare which includes includes four acute-care hospitals, three specialty hospitals and outpatient patient service centers. In her role, Cindy leads the a group of highly educated and service-oriented professionals that are driven to meet and exceed the individual needs of each patient, colleague and physician.

In Cindy’s previous role as the Director of Customer Operations for the Sharp Metropolitan Medical Campus, she led Patient Operations, including leading the Sharp Experience – an organizational performance improvement initiative designed to transform the healthcare experience for staff, physicians and customers – and three tertiary care facilities with sizes ranging from 149 to 665 licensed beds with a total of 995 licensed beds. The hospitals perform in the top decile, or better, in patient, physician and employee satisfaction, and publicly reported measures.

Cindy’s highlighted achievements include evaluation, planning and implementation of Malcolm Baldrige and ANCC Magnet Designation strategic efforts that led to the successful achievement of both recognitions; integration of interdisciplinary patient- and family-centered model of care which led to Planetree Patient and Family Centered Care Designation; implementation of electronic medical record with 86 percent participation in CPOE; and successful planning and move into new 334 hospital with unprecedented 20 percent growth to ED and inpatient volume.

Cindy holds a Master Degree in Public Health from San Diego State University and has been in hospital and clinic administration for 15 years, subsequent to her career as a scientist.