Boris Kalanj
Director, Cultural Care & Patient Experience, Hospital Quality Institute, Sacramento, California

Boris Kalanj is Director of Cultural Care and Experience at California’s Hospital Quality Institute (HQI).  HQI was established in 2013 to advance statewide improvement in patient safety, quality and experience of care in California hospitals.  Mr. Kalanj leads HQI’s portfolio of activities aimed at assisting California hospitals with systemic advances in patient experience and engagement.  Previously, Mr. Kalanj designed and directed patient experience programs for 21 California public hospital systems as Director of Programs at the California Health Care Safety Net Institute (SNI); and led organizational strategies in diversity, language access, cultural competence, and care equity as Director of Cultural Care and Interpreter Services at Children’s Hospitals and Clinics of Minnesota.