Education event

Post-Acute Care Conference
The Power of Our Story — Communicating the Value of Post-Acute Care

Register Now
February 15 – 16, 2018
Crowne Plaza Redondo Beach and Marina, Redondo Beach


Words speak, but stories resonate. When it comes to the work we do and the patients we serve, there are volumes of stories and one common theme: a dedication to helping patients reach their highest level of health and independence. At this critical juncture in the evolving health care environment, it is more important than ever that we communicate the value of post-acute care.

This year’s program highlights several ways stories can add value to post-acute care, including:

  • The potential of storytelling as a leadership tool
  • The link between rehabilitation services and population health management
  • Communicating effectively with patients
  • Strategies to advocate for patients and our industry
  • The latest updates on post-acute policy
  • And more!

Make plans today to join us in Redondo Beach. 

Who Should Attend?

Everyone interested in the continuum of care and committed to helping patients achieve maximum health and independence.


Thursday, February 15

9:00 – 10:00 a.m. | Opening Keynote
The Power of Your Story

Shalyn Eyer, Consultant, FutureSense LLC
Storytelling has long been used to share our individual journeys and build community. In the professional setting, stories are used to strengthen relationships and culture, build brand, and lead stakeholders to action. Expect to leave this session with new tools and inspiration to help you share your own story.

10:30 – 11:30 a.m. | General Session
Rehabilitation in the Era of Population Health Management
William Adair, MD, President, William Adair MD Consulting​
The era of population health management is upon us. Payers are shifting from fee-for-volume to fee-for-value. With this, post-acute care is in the crosshairs for achieving needed cost savings. How will we as rehabilitation leaders respond? What can we do to not be left by the wayside in redesigning post-acute care? Join us as we think and plan together.

11:30 a.m. – 1:00 p.m. | Hosted Luncheon

1:00 – 2:15 p.m. | General Session
Spotlight on Innovative Practices — Panel and Micro Presentations

Presenters to be announced
This session will highlight colleagues and their unique practices in advancing
care and care transitions. Participants will break into groups and rotate through quick, interactive learning sessions. Plan to get up close and personal with the presenters, learn from your peers and take away ideas for your facility.

2:45 – 3:45 p.m. | General Session
An Update on Federal Policy Shaping Post-Acute Care

Alyssa Keefe, Vice President, Federal Regulatory Affairs, California Hospital Association
CHA’s Washington-based representative will provide a behind-the-scenes update on policy and regulation at the federal level. Hear the latest activities on key programs, including the unified PAC prospective payment system and ongoing implementation of the IMPACT Act.

3:45 – 5:00 p.m. | General Session
Advancing Communication to Actively Engage Patients in Care

Karen Curtiss, President, PartnerHealth, LLC; and Mary E. Foley, PhD, RN, FAAN, Clinical Professor, UCSF School of Nursing
As patients move through the continuum of care, effective communication is essential to successful transitions. This interactive session will share proven strategies for connecting with patients and guided exercises to practice communication skills. Checklists and other tools that can be used to engage patients, families and caregivers as active partners in care will be demonstrated.

5:00 – 6:00 p.m. | Sponsor Reception & Grand Prize Drawing

Friday, February 16

7:30 – 8:30 a.m. | Breakfast Session
Center for Post-Acute Care Update

Patricia Blaisdell, FACHE, Vice President, Continuum of Care, California Hospital Association
In this annual update, participants will learn about recent activities of the Center for Post-Acute Care and advocacy plans for the coming year. Attendees are encouraged to bring suggestions and questions.

8:30 – 9:30 a.m. | General Session
Developing High-Performing Networks

Colleen O’Rourke, Vice President, Clinical Solutions & Network Strategy, naviHealth
This session offers strategies and tools to develop a network of high-quality providers, including how to select appropriate quality metrics and assess your readiness to undertake the network development process. By utilizing data and objective criteria, you can develop a high-performing network and ultimately drive better patient care. Also learn how to recognize high-value partners and techniques for maintaining strong, ongoing partnerships.

9:45 – 10:45 a.m. | General Session
Legislative Advocacy — How Providers Can Contribute to the Policymaking Process

Amber Christ, Senior Staff Attorney, Justice in Aging; Elly Garner, MPA, Director, Government Relations, Palomar Health; Alex Hawthorne, Legislative Advocate, California Hospital Association; and Tory Starr, MSN, PHN, RN, Vice President, Care Management Sutter Health (moderator)
In this panel, three health care advocates will describe their roles in the legislative process and provide insight on how you can take part to influence policy. Take away strategies to effectively advocate for post-acute care and the patients you serve.

10:45 – 11:45 a.m. | General Session
A Patient-Centered, Value-Based Approach to Discharge

Lissy Hu, MD, Chief Executive Officer, CarePort Health
As our health care system transitions to value, what is the right approach to discharge planning? Providers will get the most out of established networks by helping patients make informed decisions about post-acute care. Presenter will describe discharge planning tools that can be used to successfully balance patient choice, preferred partnerships and the new proposed conditions of participation as part of the IMPACT Act. Real-life examples of successful programs, beginning with transition from the acute setting and extending throughout the continuum of care, will be shared.


William A. Adair, MD
William Adair MD Consulting


Patricia Blaisdell, FACHE
Vice President, Continuum of Care
California Hospital Association

Patricia Blaisdell provides membership support and advocacy for hospital-based medical rehabilitation and skilled-nursing services, policy analysis and interpretation, communication with regulatory bodies and third-party payers, and planning and implementation of educational programs. Patricia has more than 25 years of experience in hospital and health care management in acute and post-acute settings. She has particular expertise in clinical operations and reimbursement across the post-acute continuum of care and is a Fellow of the American College of Healthcare Executives. Patricia received her bachelor’s degree from the University of New Hampshire, a master’s degree in speech/language pathology from the University of Connecticut, and a master’s degree in health care management from Rensselaer at Hartford.

Shalyn Eyer
FuterSense, LLC

Shalyn Eyer has 20 years of experience in education, government and corporate environments. Building leaders across the organization chart is what motivates and inspires her continued personal and professional development. She has a passion for working with people — building effective teams and cultivating relationships within an organization. She is a firm believer that successful organizations align their people practices with their business strategy — and share the story of this dynamic intersection. She holds a Bachelor of Arts degree in Psychology and a Masters in Organizational Management and Strategic Leadership.

Amber Christ
Senior Staff Attorney
Justice in Aging

Amber has over ten years of experience in legal services and advocacy. Amber joined Justice in Aging’s Health Care team in February 2013 and is based in Los Angeles. Amber is a leading expert on many health care issues including dual eligible demonstrations, Medicare Advantage, 1115 waivers, long term services and supports and more. She has conducted over 300 trainings and serves as a resource for advocates in California and nationally. She has co-authored a number of educational resources including a 60-page Advocate’s Guide to the Coordinated Care Initiative and an issue brief summarizing the lessons learned in the dual eligible demonstrations. Amber is admitted to the California, Missouri and Illinois bars and is a 2006 graduate of Washington University School of Law.

Karen Curtiss
PartnerHealth, LLC

Karen Curtiss’ father, Bill Aydt, passed away after suffering a dozen preventable hospital acquired conditions following a successful lung transplant to cure idiopathic pulmonary fibrosis. Two months later, her husband nearly succumbed to sepsis after “routine” surgery. Fueled by grief and regret, Karen researched how she could have been prepared to help prevent the harm they suffered. The result is a body of checklists and a family engagement process to unite all of patients’ Care Partners — families and friends at bedside with medical staff — to safeguard care together. She is now the president of PartnerHealth.

Mary E. Foley, PhD, RN, FAAN
Clinical Professor
UCSF School of Nursing

Mary Foley is a clinical professor at the University of California San Francisco (UCSF) School of Nursing and director in the Center for Nursing Research and Innovation at UCSF. Mary worked with the Collaborative Alliance for Nursing Outcomes since 2004 and is now chairperson of its Board of Directors. A registered nurse for 44 years, Foley continues to teach, write and lecture, promoting safe care for workers and patients nationally and internationally. She served on the board of the National Patient Safety Foundation, an advisor to the Partnership for Patient Safety (p4ps) and is a member of the TMIT Patient and Family panel. Since 2012, she has worked with Karen Curtiss to improve family involvement in patient safety. She is a nursing consultant to “Safe and Sound in the Hospital” and PartnerHealth and she and Karen were faculty members in the Hospital Quality Institute HEN2.0 initiative in CA.

Alex Hawthorne
Legislative Advocate
California Hospital Association

Alex Hawthorne represents the interests of CHA member hospitals before lawmakers and their staff in the California Legislature. His advocacy focus includes managed care, behavioral health, education and workforce, public health, pharmacy, and women’s and children’s health. He also testifies on behalf of CHA at legislative hearings on issues of importance to the hospital industry.

Lissy Hu, MD
Chief Executive Officer
CarePort Health

Dr. Lissy Hu serves as the chief executive officer and founder of CarePort Health, which enables health care providers to enhance post-acute outcomes and costs by guiding patients across the care continuum and tracking their recovery in real-time. Dr. Hu, an in-demand speaker and thought leader, has previously led sessions at the Institute for Healthcare Improvement, Harvard Business School, and Case Management Society of America, among many others.  Dr. Hu and CarePort received a certificate of special congressional recognition for outstanding contribution to Massachusetts. Dr. Hu is a graduate of Harvard Medical School and Harvard Business School, where she was a recipient of the Kaplan Life Sciences Award, and holds a bachelor’s degree summa cum laude from Columbia University.

Elly Garner, MPA
Director, Government Relations
Palomar Health

Elly Garner is the director of Government Affairs at Palomar Health in Escondido, where she serves as the hospital system’s representative and advocate at the local, state and federal levels. A recognized leader in health policy, Elly works directly with elected officials to develop and pass legislation that advances Palomar Health’s mission. Elly works with coalitions, associations and other stakeholders as an enterprise liaison to ensure Palomar Health as a strong voice regarding local, state and federal government initiatives and programs. Elly is an active member of many community and business groups and currently serves as the Chair for San Diego Regional Chamber of Commerce’s Health Committee.  

Alyssa Keefe
Vice President, Federal Regulatory Affairs
California Hospital Association

Alyssa Keefe joined CHA in 2011 as vice president of federal regulatory affairs. She is responsible for policy development and analysis of federal regulation impacting California hospitals and health systems and serves as a liaison between CHA and federal agencies including the Centers for Medicare & Medicaid Services. Prior to joining CHA, Ms. Keefe was the managing director of the Hospital Quality Alliance and senior associate director for Policy at the American Hospital Association. Keefe has also held senior policy positions at Catholic Health Association of the United States and the National Coalition on Health Care.

Colleen O’Rourke
Vice President, Clinical Solutions & Network Strategy

Tory Starr, MSN, PHN, RN
Vice President, Care Management
Sutter Health

Tory Starr is the vice president for Care Management for the Valley Operating Unit of Sutter Health, where he has responsibility for functions across the continuum of care including case management, social services, palliative care and post-acute care management. Mr. Starr developed the Post-Acute Care Population Management Program for Sutter Health, a program that coordinates patient care through the skilled nursing & sub-acute levels of service and has helped improve quality, access and financial performance. His three decades in nursing practice has included community and home health, acute care and academia. He serves as a board member for CHA’s Center for Post-Acute Care.


Crowne Plaza Redondo Beach and Marina
300 North Harbor Drive
Redondo Beach, CA 90277
(310) 318-8888
(800) 368-9760 (reservations)

The Crowne Plaza Redondo Beach and Marina is the host hotel and site of this year’s event. Situated on the Southern California coast, Redondo Beach offers spectacular ocean views perfect for rest and relaxation. Conveniently located, Los Angeles International (LAX) is only 20 minutes north and Long Beach Airport only 30 minutes south. Rooms are available at a discounted rate of $199, single and double occupancy. For reservations, call (800) 368-9760 and mention the “Post-Acute Care Conference.” Don’t delay — room availability is limited and the deadline for discounted sleeping rooms is January 19.



Register by Jan. 19, 2018 and save
Members* $525, Nonmembers** $725

Registrations received after Jan. 19, add $100

*Members are CHA member hospitals, CHA associate members and government agencies. **Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, and consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.

Tuition includes reception, luncheon, conference materials and CEs.

Continuing Education

Full attendance at the educational sessions is a prerequisite for receiving continuing education. Attendees must sign in at the conference and include their professional license number, if required. Continuing education certificates will be emailed after the conference.

Health Care Executives — CHA is authorized to award 8.5 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Nursing — Provider approved by the California Board of Registered Nursing, Provider CEP 11924, for 10.2 contact hours.

Nursing Home Administrators — Application has been made to the State of California Department of Public Health to award nursing home administrators continuing education for this program.

Rehabilitation Professionals — This program may meet continuing education requirements for Occupational Therapy, Physical Therapy and Speech/Language Pathology. Please request a Certificate of Attendance to submit to your professional organization.

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, please call (916) 552-7637.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more business days prior to the scheduled session. No refunds will be made after these dates. Substitutions are encouraged. Cancellation and substitution notification may be emailed to In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Quality Assurance/Grievance

We welcome your feedback. If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Liz Mekjavich, Vice President, Publishing & Education at (916) 552-7500 or email The CHA education quality assurance/grievance policy is available upon request by emailing

Photo Release

CHA will photograph this event. If you prefer not to be photographed, please email CHA at


Please call the Education Department at (916) 552-7637.


For sponsorship opportunities, call the CHA Education Department (916) 552-7502 or email Lisa Hartzell.

For more information, download the sponsor application.

On behalf of the California Hospital Association, we would like to thank our corporate sponsors for their promotional support of the Post-Acute Care Conference.

Platinum Exhibitors:


Silver Exhibitors: