Overview

Retail Science Academy 102: The Power of People
Lilly Stamets, Manager of Gift Shops, UCSF Medical Center, Marianne Jones, MA, MHROD, Patient Experience & Hospital Concierge, Sequoia Hospital

Learn how to create empathy with the “culture of always” customer service, using HCAHPS, surveys and the 10 need-to-know phrases for service excellence.

A CAHHS Retail Science Academy Certificate of Completion will be awarded to attendees who successfully complete all five retail science sessions at the conference.

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Commands