Difficult Conversations: How to Discuss What Matters Most
Debra Lambert, BS, CLS, Manager, Employee Engagement, Scripps Health Human Resources, San Diego, California

Our performance and customer service often suffers because of our reluctance to have difficult conversations with volunteers, community members, employees, supervisors or co-workers.  Debra will share practical tips on how to conduct those difficult conversations in a respectful and relaxed manner, allowing us to deliver honest feedback that ultimately enhances relationships and improves performance.

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