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Younger patients more dissatisfied with traditional healthcare
Modern Healthcare

Younger consumers in the U.S. and six other advanced countries are more dissatisfied than older people with many characteristics of traditional healthcare, such as treatment effectiveness and lack of convenience and responsiveness, a new Accenture survey found.

In addition, millennials and the generation that follows them, Gen Zers, are much less likely to have a regular primary-care physician compared with baby boomers and Gen Xers.

But cost transparency is equally important to both younger and older consumers, with 65% saying it’s a very important or critically important factor in satisfaction, Accenture said.