News Headlines Article

Why Your Voice Counts: $1 Billion in Hospital Payments Tied to Patient Satisfaction
KQED Radio

To try to improve patients’ rest, San Francisco General Hospital has installed devices resembling traffic signals near some nursing stations. Called “yacker trackers,” they monitor the volume of conversation and other work-related noise around the stations. When sound is at an acceptable level, the light shows green, turning yellow as the noise increases. When it’s too loud, the light turns red.