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Why Telemedicine Needs to Redesign the Doctor’s Appointment
Wired News

Talking to doctors via video chat is the future. Talking to doctors via text message is the even better future we should hope for after that.

A new partnership between insurance provider UnitedHealthcare and three leading telemedicine companies will make virtual doctor’s visits a reality for many Americans. The insurer is putting telemedicine on par with a trip to the doctor’s office, effectively saying a video visit is as good as a brick-and-mortar check-up. It’s a significant step into the future of healthcare, and it points to an interesting design challenge. Setting aside for a moment the complex thicket of regulations governing telemedicine: When it comes to staying healthy, what’s the ideal user experience?