News Headlines Article

What Yelp can tell you about a hospital that official ratings can’t
Washington Post

If you’ve ever taken the time to give Yelp your two cents about a hospital, you’ll be happy to know that someone’s listening and that they’ve deemed the crowdsourced information not only useful — but unique.

In what is believed to be the first large-scale analysis of such data, researchers from the University of Pennsylvania looked at 17,000 Yelp reviews of 1,352 hospitals from consumers. They found that the online information provides a broader sense of a facility than the current gold standard — a U.S. government survey that costs millions of dollars to develop and implement each year.

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