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Weigh in: Are you still having trouble reaching Blue Shield?
Southern California Public Radio

Almost nine months after Covered California opened for business, customers are still having a heck of the time reaching their insurance companies. Blue Shield of California is well aware of these issues, company spokesman Sean Barry tells Impatient.

“Some customers haven’t received the service they deserved,” he said.

To remedy this, the company hired more call staff, and made it easier to deal with some issues online, he said.