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Trying Spanish Covered California line gets unexpected response
Sacramento Business Journal

Bob Quinn, a certified insurance agent with Covered California, thought he had a way to get through to a call center representative familiar with the new state insurance marketplace despite jammed phone lines. When he has to call a company for technical support, he hates getting connected with an outsourced employee on the English line of a phone bank in India or someplace else, so he presses “2” for Spanish.