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Study: ACA creates need for better customer service skills, data analysis training

California healthcare workers will need better customer service skills, training in data analysis and will need to fill new roles as a result of the Affordable Care Act, according to a study by researchers at UC San Francisco.

“Ultimately, the ACA will have a greater effect on workplace culture, healthcare delivery systems, healthcare technologies and education than on absolute numbers of workers,” author Joanne Spetz, PhD, professor at the UCSF Institute for Health Policy Studies and associate director for research at the UCSF Center for the Health Professions, said in a news release. “The reality is that most growth in healthcare jobs in California will be driven by the aging of the state’s population, ACA or no ACA. The more interesting and profound changes will be qualitative, not quantitative.”