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Simple Changes for Emergency Department Success
HealthLeaders Media

The effective and efficient triage of patients is key to the flow of an emergency department. Not only for practical reasons but also because a new survey measuring patient satisfaction in the ED is on the horizon. ED-CAHPS — similar to HCAHPS, the survey that allows patients postdischarge to rate hospitals on communication, noise level, and other factors — is in development now.

Providers originally expected the Centers for Medicare & Medicaid Services to begin using ED-CAHPS this year, but delays have pushed it back to 2016.  Still, hospitals and health systems that have made patient experience a priority are not holding back on preparing for ED-CAHPS.

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