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Reform Update: More training, certification urged for navigators
Modern Healthcare

Individuals who act as navigators assisting consumers in applying for health coverage through state insurance exchanges should have extensive training and exam-based certification, the trade association for brokers and agents has told the CMS. In comments submitted May 6 regarding a proposed CMS rule on standards for navigators and other assistance personnel, National Association of Health Underwriters Senior Vice President of Government Affairs Jessica Waltman writes that navigators will also need recertification and that appropriate steps must be taken to guard against conflict-of-interest issues impacting navigators’ work.