News Headlines Article

Questionable design blamed for health website woes
Modern Healthcare

A decision by the Obama administration to require that consumers create online accounts before they can browse health overhaul insurance plans appears to have led to many of the glitches that have frustrated customers, independent experts say. Most e-commerce websites — as well as medicare.gov — are not designed to require those merely browsing to set up accounts. But it’s one of the first steps on healthcare.gov.

 

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