News Headlines Article

Putting Marin General’s patient care goals in order
Marin Independent Journal

Recently published Medicare data shows that Marin General Hospital has stellar safety and clinical outcomes as well as positive patient satisfaction results. On a 10-point scale, more than 90 percent of patients rated their overall experience at the hospital 7 or higher — most of which are an excellence rating of 9 or 10. These scores are good but can be improved.

Customer satisfaction is key to the success of any business, including hospitals.