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Privacy Concerns Halt UCSD’s Posting Of Patients’ Physician Critiques

From airlines to restaurants today, it’s all about the customer experience. Were they treated respectfully and promptly, and did they get what they came for? That’s increasingly true for health care organizations, and UC San Diego Health is no different.

The 500-physician hospital system is so set on improving its patients’ experience with their doctors that it was about to post on their physicians’ public profile pages critiques from patients about care they received — horrible to wonderful — along with star ratings indicating overall scores.