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Predicting No-Shows to Put an End to Waiting at the Doctor’s Office
Wired News

When you’re stuck waiting an hour past your appointment time at the doctor’s office you can thank those patients who decided to never show up at all. That’s because when too many people are no-shows one day, doctor’s offices often overbook another day. But just as with overbooked flights, that strategy often backfires, causing too many people to show up on the overbooked day.

In the scheduling business it’s called “naive booking.” While a fitting term, it’s little comfort as you cool your heels with hopelessly outdated magazines while your now overwhelmed doctor tries to get to everyone.