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Phone problems plague Covered California insurance broker registration
Sacramento Business Journal

Frustration among insurance brokers was palpable Monday as long waits and abrupt phone disconnects riddled online registration for training to sell to insurance through Covered California. “Epic failure” is what Fremont broker Jeff Bell called it. Covered California had computer problems and got 2,000 calls in the first couple of hours Monday morning, exchange spokesman Dana Howard said. There were 96 call lines going to 20 call center representatives.

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