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Payers Detail Strategies That Drive Consumer Satisfaction
Health Leaders Media

J.D. Power and Associates’ annual consumer survey of health plan members released this week provides insight about changes in the broad health insurance marketplace and gives a glimpse of how consumers are faring as their role in several markets grows.

The 2014 J.D. Power consumer study is based on data collected in December and January. It reflects the impact of healthcare reform efforts under way nationwide, with at least one surprising result, said Rick Millard, director of J.D. Power’s healthcare practice.