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Patient Experience Journey Lacks Defined Direction
Health Leaders Media

“We’re on a journey here,” says Robert Permut, MD, chief medical officer for Provena Health, a health system that operates six hospitals, 16 long-term care/residential facilities, and other health facilities in Illinois and Indiana. “It’s constant gardening,” says Douglas Luckett, chief operating officer for CaroMont Health, a health system based in Gastonia, N.C. Providing positive patient experiences involves doing a lot of little things right.