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Orlando Health shares lessons learned about treating foreign nationals in wake of Pulse nightclub shooting

When news broke about the shooting at Pulse nightclub, some of the first people contacting Orlando Health were representatives from foreign consulates.

Orlando Health operates in the theme park capital of the world—home to Walt Disney World, Universal Studios and Sea World—which welcomes millions of international visitors each year. Any of the shooting victims the hospital was receiving for treatment could have been a resident of a foreign country.

However, the hospital had no process in place for tracking foreign nationals in the hospital, especially in a high-stakes situation such as the aftermath of a mass casualty event.  

“When something like this happens—a big mass casualty incident—foreign consulates reach out wanting to know a lot of information,” Eric Alberts, corporate manager of emergency preparedness for the health system, told FierceHealthcare in an interview.