News Headlines Article

One battle in the war against health-insurer insensitivity
Los Angeles Times

It would be so easy for health insurers to avoid ill will if they’d just listen to what customers are saying and do their best to respond in a reasonable fashion.

Unfortunately, that’s just not how the industry seems to be programmed.

Kevin Roberts, 36, has been battling insurance-industry insensitivity since last year on behalf of his 6-year-old daughter, Aubrey, who has autism.