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New HFMA guidelines call for early provider-patient talks on bills
Modern Healthcare

Responding to heightened scrutiny of hospital billing and collection practices, the Healthcare Financial Management Association on Sunday released new guidelines aimed at improving provider communications with patients about paying for care.

The proposed guidelines come more than a year after a Minnesota attorney general investigation of Accretive Health, a publicly traded revenue-cycle management firm, for alleged violations of patient privacy and consumer protection laws while pursuing patients for non-payment of bills owed several regional hospital chains. A settlement agreement forced Accretive to cease doing business in the state.

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