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Navigator organizations fight concerns about fraud, lack of training
Modern Healthcare

With final details for state insurance exchanges still in the works, organizations are starting to hire people to help consumers through the enrollment process that will begin on Oct. 1. They’re doing so while fending off concerns of conflicts of interest, shoddy training and the potential for fraud.

The Patient Protection and Affordable Care Act establishes grant funding for guides who will, for example, educate consumers on ways to apply for tax credits and subsidies. They may not steer them to particular plans.