News Headlines Article

Navigating the Line Between Elation and Deflation
Mission & State

My mission today: Track down a list of health providers, doctors and clinics in the Santa Barbara area that are in-network and contracted with both Anthem Blue Cross and Blue Shield of California as Affordable Care Act and PPO providers. It should be straightforward, or so I think. My first call to Anthem Blue Cross bombs out. After experiencing a semi-permanent hold time of nearly half an hour, I speak to a customer service representative who speaks with a nearly unrecognizable dialectical emphasis on all the wrong syllables.