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The making of an Obamacare management failure
POLITICO

In the days after HealthCare.gov went live, White House chief of staff Denis McDonough quietly dispatched Jeff Zients, a favorite West Wing fixer, to assess the operation and report back. When Zients did, President Barack Obama learned the project was in worse shape than suspected — riddled with coding problems, management issues and communication gaps, according to a senior administration official. In the days after HealthCare.gov went live, White House chief of staff Denis McDonough quietly dispatched Jeff Zients, a favorite West Wing fixer, to assess the operation and report back.

When Zients did, President Barack Obama learned the project was in worse shape than suspected — riddled with coding problems, management issues and communication gaps, according to a senior administration official.

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