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Low HCAHPS Scores at Safety Net Hospitals Examined
Health Leaders Media

On nearly every measure of the Hospital Consumer Assessment of Health Plans Survey patient experience questionnaire, 769 hospitals that treat the largest share of low-income patients scored 5.6% lower than their 2,327 non-safety net counterparts, according to a review of survey responses between 2007 and 2010. “What we found was that these safety net hospitals generally do worse on this measure, and I don’t think we knew that before we did our work,” says Ashish Jha, MD, corresponding author for the study published in Tuesday’s Archives of Internal Medicine.