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Leading by Empowering: Nurses and Patient Satisfaction Scores
HealthLeaders Media

Leaders at Winston-Salem, North Carolina–based Novant Health had identified a big problem, and it started with its nurses. According to a strategic plan that was meant to guide Novant toward a population-based business model — which some say is a fancy name for capitation — nurses weren’t spending enough time in direct patient care. Results from an internal survey that measured time at the bedside were shocking to anyone who envisions nursing as a patient-care profession.