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Kaiser ranks highest in state customer satisfaction
Santa Rosa Press Democrat

For the seventh straight year, the Kaiser Foundation Health Plan earned the highest rating for customer satisfaction in California, according to an annual survey issued Monday by market research firm J.D. Power.

“Kaiser set the curve in the state of California,” said Rick Johnson, head of J.D. Power’s health care evaluation practice.

Kaiser scored 756 points out of a possible 1,000, followed by Cigna and UnitedHealthcare with 674 and 667 points, respectively.