News Headlines Article

Kaiser again tops customer-satisfaction survey
North Bay Business Journal

For the eighth consecutive year, Kaiser Permanente received the highest ranking for customer satisfaction in California, ahead of UnitedHealthCare, Aetna, Blue Shield, Cigna, Health Net and Anthem Blue Cross of California, in that order, in a newly released survey.

According to the J.D. Power 2015 U.S. Member Health Plan Study, Kaiser came out ahead of the six other health plans, scoring 778 out of 1,000 points, 97 points higher than UnitedHealthCare.