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Industry Voices—Improving the patient experience through tech is key to loyalty

The shift toward value-based reimbursements has increased the stakes for healthcare providers to deliver quality care and provide an exceptional patient experience.

These reimbursements may require providers to report and track numerous measures, including patient engagement, meaning that home healthcare companies must focus on delivering an excellent patient experience. In recent years, consumer expectations around what constitutes a superior experience have changed, and patient care is not immune to this movement. In today’s world of on-demand service, patients expect real-time communication and transparency from their healthcare providers.

Coupled with the fact that patients and their families have more options than ever to demonstrate dissatisfaction, and because 40% of patients admit they are not loyal to a hospital or health system, the question becomes: How can home health companies improve patient experience to increase loyalty?