News Headlines Article

Inaccurate provider directories blamed on weak tech, network churn
Modern Healthcare

Insurers are under fire for giving consumers bad information about which providers are in their plan network. The controversy raises a simple question: Is it really so hard to maintain an accurate provider directory? The inaccuracies have drawn criticism from California regulators and proposals for stricter oversight from the nation’s insurance commissioners and the Obama administration. Reliable provider directories are more critical than ever now that millions of Americans are expected to choose their own health plans in the new marketplaces, consumer advocates say, especially given that many lower-cost coverage options have very narrow provider networks.

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