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An Impatient reader’s saga: Figuring out where to turn when things ‘get funky’ with your insurer
Southern California Public Radio

A few weeks ago, I received an e-mail from Impatient reader Will Allen: “I’m writing to you because I’m extremely frustrated and I’m not sure where to turn for help.” The situation is not a two-sentence story, he said, it’s a saga. Here goes: Three years ago, Will’s 42-year-old sister Betsy fell 15 feet through a hatch on a boat, fracturing her hip and traumatizing three vertebrae in her lower back.