News Headlines Article

Huge Increase in Cases Handled by Medi-Cal Complaint Office This Year

The California office that handles complaints from people in the state’s low-income health program has seen its monthly caseload increase by 82 percent this year compared to 2013.

The Department of Health Care Services operates Medi-Cal, the state’s Medicaid program. The department’s Managed Care Ombudsman Office responds to complaints from Medi-Cal enrollees. The office helps people access services that should be covered by their plan.