News Headlines Article

How One Hospital Works to Win Over Patients
Health Leaders Media

The Stony Brook (N.Y.) University Medical Center’s staff role-plays scenarios about what can go wrong with patients at the 597-staffed-bed hospital and how to make it right. In these make-believe scenarios, “patients” may fuss. Demand. Need above-and-beyond assistance.

They are … well … being impatient patients, and the idea is for hospital staff, especially nurses, to keep their cool, while showing that they are concerned. Do the right thing. Care.