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How can improve: Column
USA Today

Today, you can’t turn on the television, listen to the radio or read the newspaper without hearing just how frustrating it is to try and access the Affordable Care Act website. This week, Health and Human Services Secretary Kathleen Sebelius will testify before a congressional committee about the widespread problems. I feel for the Obama administration’s technology team. I’ve been there. While I was chief information officer for President George W. Bush, the technology team was tasked with redesigning