News Headlines Article

HL20: Laurent Gueris—Creating a Patient Experience Environment
Health Leaders Media

Laurent Gueris, as manager of environmental services, oversees cleaning and sanitation at the 283-staffed-bed Providence Little Company of Mary Medical Center in San Pedro, Calif. But a few years ago, Gueris noticed his staff walking in and out of patient rooms, quietly moving throughout the hospital while not making eye contact with the patients, barely looking at them. No “hello.” No “how-are-you?”

Gueris wasn’t happy about it. “When it comes to being courteous in a hospital by staff, there’s no excuse. This is not a courthouse,” he says.