News Headlines Article

Higher Readmission Penalties Linked to Low HCAHPS Scores
Health Leaders Media

Hospitals that struggle with high rates of 30-day readmissions and fear federal penalties may look at their patient experience scores for clues on what might be driving their negative scores. That’s according to Press Ganey, which conducts Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys as required by the healthcare reform law’s value-based purchasing regulations.