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HHS sets course for exchange ‘Navigators’
Modern Healthcare

Tens of thousands of employees who will guide consumers in the new health insurance exchanges can help people with the enrollment process but can’t steer them toward a particular plan, according to draft regulations. HHS and state officials running insurance exchanges will distribute federal grants to companies and not-for-profit organizations that step forward to be “Navigators” for the new coverage under the Patient Protection and Affordable Care Act.

A proposed rule issued Wednesday defines who is eligible to provide the assistance and describes the role, the training required and the standards Navigators must follow.