News Headlines Article

Healthcare.gov and Social Media: Strange Bedfellows
The Huffington Post

The term “Obamacare” has taken on a life of its own these days. Instead of universal health coverage, people now use the term as proof of government incompetence. The vitriol people use in relation to this word now has seemingly less to do with the policy itself and more to do with the experiences that people encountered on the Healthcare.gov website.

In the grand scheme of things, the performance of the government’s healthcare site hardly stands out as an isolated egregious incident. hree weeks ago Yahoo’s Marissa Mayer apologized for outages that had many of their users without email service for several days. And remember Twitter’s series of outages after it became an overnight sensation? The sobering fact is that no matter how much virtual testing you do simulating users, when real people appear in droves, you will find glitches that simulations simply can’t approximate.

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