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Healthcare providers criticize Covered California over quality ratings

Health providers are criticizing Covered California for not posting quality ratings about specific insurance plans.

“We score very high in those quality metrics across the board,” Western Health Exchange spokesperson Rick Heron said.

Heron said the ratings – which score physician and hospital services and overall customer satisfaction – help consumers choose one plan over the other. In fact, Heron said data shows consumers will pay more for a higher rated product.