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The Healthcare Help Desk Steps Up Its Game
Health Leaders Media

Healthcare being a round-the-clock, up-to-your-elbows business, CIOs have recognized that the IT help desk must change—and at a few institutions, that change has already occurred.

“Typical service desk analysts are not skilled in clinical applications, which are very unique to this industry, probably more so than any other industry,” says Chad Eckes, CIO of Schaumburg, Ill.–based Cancer Treatment Centers of America.